All about Walt Disney World Lost and Found – New procedures start May 21, 2018

Nobody likes losing things, and when you lose something on vacation it can leave a damper on what might have otherwise been a pretty spectacular day.

The Walt Disney World Resort has millions of visitors a year and as you can imagine, they also have lots of items that wind up lost, misplaced, and accidentally left behind.

So, what should you do if that's you? Here's what you need to know about the Disney World Lost and Found.

What to do when you lose something at Disney World

First - and we know this is easier said than done (especially if you lose something of high personal or monetary value) - try not to panic.

According to Disney...

Walt Disney World Lost and Found is one busy place. Every day an average of 210 pairs of sunglasses are turned in and, since 1971, an estimated 1.65 million pairs of glasses have found their way into the “lost” bin. On an annual basis, Lost and Found cast members collect more than 6,000 cell phones, 3,500 digital cameras, 18,000 hats and 7,500 autograph books.

That's a lot of items!

What you lost and when you lost it can help you know what steps to take next.

New Lost and Found procedures starting May 21, 2018

How you locate lost items at Disney World is going to get a lot easier in the upcoming weeks.

Beginning May 21, 2018, reporting a lost item at many locations at the Walt Disney World Resort will be as easy as going to a website on your phone (or other smart device or computer) and filing a report on there.

No longer will you have to stand in line to report your item missing - which is a very nice perk considering just how many items get lost each day.

These new procedures will be in place for items lost at the following locations:

  • Magic Kingdom
  • Epcot
  • Hollywood Studios
  • Animal Kingdom
  • Blizzard Beach
  • Typhoon Lagoon
  • Disney Springs
  • ESPN Wild World of Sports

Not too many details have been released but we will update this post with step-by-step instructions as soon as this new system goes live. Until then (and for items lost at the resorts), you'll want to follow the procedures below.

Items left in the parks

This may sound basic, but try to retrace your steps.

Did you set something down in a bathroom stall? On a bench? In a restaurant?

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Head back to the last place you saw the item and check to see if it is still there. Sometimes you will get lucky and you'll spot it in the same place you left it. If you don't immediately see it, ask a nearby Cast Member if anybody has turned anything in.

If you've retraced your steps and asked nearby Cast Members if they had an item turned in, your next step is to head over to Guest Relations (more info on that below).

Items left on an attraction

This has happened to us more than once. We jump off of an attraction, all pumped from the ride and then realize we left something in our seat.

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If this is you, find the closest Cast Member to that attraction and explain the situation. Most of the times they will direct you to the exit where the Cast Member there will show you to a safe spot to wait. Disney operates every attraction with guest safety in the forefront so please do not approach any ride vehicles on your own.

If after a few cycles through your item still doesn't turn up, you'll want to head to Guest Relations.

Guest Relations

Every park has Guest Relations locations and that's where the items that have been lost in the parks are taken. However, items are only held at the park Guest Relations for that day only.

This is important to note because if you lost something the day before, even if it was at the end of the day, your item has likely already been moved out of the park and over to Theme Parks Lost and Found, which is located at the Transportation and Ticket Center (TTC).

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Theme Parks Lost and Found

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If you lost your item in any of the Disney World theme parks (Magic Kingdom, Epcot, Animal Kingdom, Hollywood Studios) and you weren't immediately able to reconnect with it at the park, your item will be moved to a central location in a building at the Transportation and Ticket Center.

Think of this building as kind of a mini-warehouse of lost things.

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If you have a car, there is a small parking lot right outside the building where you can park. Otherwise, you can use Disney transportation to get to the Transportation and Ticket Center (TTC).

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Make sure you are as specific as possible when making a report and searching out your item. "Black sunglasses" means nothing when 500 pairs of black sunglasses are sitting on the shelves. Instead, try to remember any identifying marks and be sure to note those on your report.

If you aren't able to make it to the Theme Parks Lost and Found in person, you can also call. Disney just asks that you wait until the item has been lost for at least 24 hours before calling (because it can take that long for the item to make its way there).

Theme Park Lost and Found phone number: (407) 824-4245

Items that are of high value (so things like wallets, cameras, cell phones, etc.) are held for 90 days, and items that are of lesser value (sunglasses, hats, clothes, etc.) are held for 30 days.

Items lost at your hotel

Items get lost at the hotels, too. If you lose something there, the item will be turned into your resort's Lobby Concierge.

Sometimes when Mousekeeping pulls sheets or towels for washing, items can get caught up and accidentally stuck with the dirty laundry. If you suspect this has happened, speak with the front desk to get connected to the Mousekeeping Manager for assistance.

Items left on buses, monorails, and boats

If you left your bag on a bus, monorail, or a boat, those items are also eventually turned into the Theme Parks Lost and Found at the Transportation and Ticket Center.

Bus: items are turned into the nearest Guest Relations where they will be held until they are delivered to Theme Parks Lost and Found at the end of the day. Note: if the nearest Guest Relations is at Disney Springs and your item is left there, there is a 3 day delay before the item will be moved to the Lost and Found at the TTC.

Monorails and boats to Magic Kingdom: items are held onboard until the end of the day and are then turned into Theme Parks Lost and Found.

Items lost at Disney Springs

If you lose something here, it will be held at Guest Relations at the Welcome Center (located in the Town Center section of Disney Springs). Unlike the parks, items that wind up here stay for 3 days before they too are moved to the Theme Parks Lost and Found at the Transportation and Ticket Center.

Items lost on Magical Express

If in all the excitement of heading to Disney World or the sadness of heading home you accidentally leave something on Magical Express, you can call (866) 599-0951 (if the item has been lost for 30 minutes or less) or (407) 423-5566 (if it has been longer than 30 minutes).

Special situations

Strollers

Thousands of strollers are brought into the parks each and every day. If you park your stroller outside of an attraction, you may be surprised when you come out to find your stroller missing.

But don't worry because it probably isn't lost (or worse, stolen) at all.

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To keep walkways clear and to make room for all the strollers being parked (and picked up), there are Cast Members whose jobs are to constantly be rearranging strollers so that they stay neat and orderly. That means your stroller might find its way a few aisles over.

Since the potential for your stroller to be moved is high, adding things to your stroller to make it look different can help you spot it in a sea of similar carriages.

MagicBands

If you lose a MagicBand, you should deactivate it as soon as possible on your My Disney Experience app or by visiting the nearest Guest Relations. Since purchases must be confirmed with an individualized PIN number, your account information is all secure even if somebody were to find your MagicBand and try to use it.

Tips for avoiding the Disney World Lost and Found

Take pictures. Pictures makes identifying items that are yours a lot easier. Even being proactive and taking pictures of your luggage (and the contents of your luggage) can help you if an airline loses your bags. Pictures of your tickets or important travel documents can also come in handy.

Label your belongings. There are lots of different ways to do this but even something as little as adding a business card inside of a backpack or purse can be the difference between your bag making it back to you within a few hours vs. a few days.

Use technology to your advantage. Make your lockscreen on your phone a picture of your contact information (something other than your cell phone number, of course). You can do the same thing with a camera - make one of the images your contact info.

Many cell phones have handy built in features that can help you locate them. For example, Apple's Find my iPhone  can help you pinpoint a general location for your phone but you'll need to make sure you have it all set up BEFORE you need it.

Don't take anything that is irreplaceable. This one can be tough (especially if you have a child that has a special toy or blanket) but whenever possible, don't take anything that you can't replace.

Check the beds. Since it is easy for items to get lost in the sheets, a quick check in the mornings for anything caught in the blankets before you leave can save a lot of frustration and possibly even heartache.

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Have some of your own tips to help with Disney World Lost and Found? Tell us about them in the comments below!

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3 Comments on "All about Walt Disney World Lost and Found – New procedures start May 21, 2018"

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My son sustained a concussion a few weeks prior to our Disney trip. Under the doctor’s advice, I took out trip. Once we arrived home to Maryland? he discovered he was unable to locate his wallet. After frantic panicking and nacktracing, searches, calls every where I received a call on my cell phone. It was the overly kind representative from our Disney Resort, Boardwalk Hotels. The wallet was left in our safe. Not only did they fund it, they FedExed it to ensure security and there was cash, gift cards and info still im tact. Just another reason why this… Read more »

On our 1st trip we wasted a WHOLE lot of time trying to find a small sword by retracing our steps and going to lost and found. We did get it back, but after we got home I realized that it was such an inexpensive souvenir (I was shocked how cheap it was at the time of purchase) the smart thing to do would have been to just go buy a new one. Lesson learned on priorities.

Great info! I lost a water bottle last May and they have a policy for items that touch your mouth. I forget if they throw it away immediately, or if they only hold it for the day or don’t transport it or something. But my bottle was a loss. Knowing that would have saved me a lot of trouble that day. And having an app or an online system would save us even more time! Thanks!

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