Nobody likes losing things, and when you lose something on vacation it can leave a damper on what might have otherwise been a pretty spectacular day.
The Walt Disney World Resort has millions of visitors a year and as you can imagine, they also have lots of items that wind up lost, misplaced, and accidentally left behind.
So, what should you do if that’s you? Here’s what you need to know about the Disney World Lost and Found.
What to do when you lose something at Disney World
First – and we know this is easier said than done (especially if you lose something of high personal or monetary value) – try not to panic.
According to Disney…
Walt Disney World Lost and Found is one busy place. Every day an average of 210 pairs of sunglasses are turned in and, since 1971, an estimated 1.65 million pairs of glasses have found their way into the “lost” bin. On an annual basis, Lost and Found cast members collect more than 6,000 cell phones, 3,500 digital cameras, 18,000 hats and 7,500 autograph books.
That’s a lot of items!
What you lost and when you lost it can help you know what steps to take next.
New Lost and Found procedures starting May 21, 2018
How you locate lost items at Disney World looks a lot different than it has in the past.
If you have lost something at Walt Disney World you’ll want to follow these steps:
- Complete a Lost Item Report online (the form is on a website called Chargerback)
- Make sure you are as specific as possible when making a report. “Black sunglasses” means nothing when 500 pairs of black sunglasses are sitting on the shelves. Instead, try to remember any identifying marks and be sure to note those on your report.
- Receive email notification that your claim was received. This email notification will also have your claim number in case you need to contact Disney again.
- Wait. Just like with the old process, it can take up to 48 hours for your item to be cataloged and processed. Once about 48 hours has passed Disney will begin sending you status updates through email about your lost item.
No longer will you have to stand in line to report your item missing – which is a very nice perk considering just how many items get lost each day.
These new procedures will be in place for items lost at the following locations:
- Magic Kingdom
- Hollywood Studios
- Animal Kingdom
- Blizzard Beach
- Typhoon Lagoon
- Disney Springs
- ESPN Wild World of Sports
- All Disney transportation EXCEPT for Magical Express
Items left in the parks
This may sound basic, but try to retrace your steps.
Did you set something down in a bathroom stall? On a bench? In a restaurant?
Head back to the last place you saw the item and check to see if it is still there. Sometimes you will get lucky and you’ll spot it in the same place you left it. If you don’t immediately see it, ask a nearby Cast Member if anybody has turned anything in.
Items left on an attraction
This has happened to us more than once. We jump off of an attraction, all pumped from the ride and then realize we left something in our seat.
If this is you, find the closest Cast Member to that attraction and explain the situation. Most of the times they will direct you to the exit where the Cast Member there will show you to a safe spot to wait. Disney operates every attraction with guest safety in the forefront so please do not approach any ride vehicles on your own.
Theme Parks Lost and Found
If you lost your item in any of the Disney World theme parks (Magic Kingdom, Epcot, Animal Kingdom, Hollywood Studios) and you weren’t immediately able to reconnect with it at the park, your item will be moved to a central location in a building at the Transportation and Ticket Center.
Before the new procedures were in place you would have needed to phone or visit this location in order to report an item lost. However, now you can do all that via the online Lost and Found Report Form.
Think of this building as kind of a mini-warehouse of lost things.
If you have a car, there is a small parking lot right outside the building where you can park. Otherwise, you can use Disney transportation to get to the Transportation and Ticket Center (TTC).
If you have any questions after you have completed the form to report your item lost, you you can give Lost and Found a call.
Theme Park Lost and Found phone number: (407) 824-4245
Items lost at your hotel
Items get lost at the hotels, too. If you lose something there, the item will be turned into your resort’s Lobby Concierge.
Sometimes when Mousekeeping pulls sheets or towels for washing, items can get caught up and accidentally stuck with the dirty laundry. If you suspect this has happened, speak with the front desk to get connected to the Mousekeeping Manager for assistance.
Items lost on Magical Express
If in all the excitement of heading to Disney World or the sadness of heading home you accidentally leave something on Magical Express, you can call (866) 599-0951 (if the item has been lost for 30 minutes or less) or (407) 423-5566 (if it has been longer than 30 minutes).
How long are things held for?
Items that are of high value (so things like wallets, cameras, cell phones, etc.) are held for 90 days, and items that are of lesser value (sunglasses, hats, clothes, etc.) are held for 30 days.
Thousands of strollers are brought into the parks each and every day. If you park your stroller outside of an attraction, you may be surprised when you come out to find your stroller missing.
But don’t worry because it probably isn’t lost (or worse, stolen) at all.
To keep walkways clear and to make room for all the strollers being parked (and picked up), there are Cast Members whose jobs are to constantly be rearranging strollers so that they stay neat and orderly. That means your stroller might find its way a few aisles over.
Since the potential for your stroller to be moved is high, adding things to your stroller to make it look different can help you spot it in a sea of similar carriages.
If you lose a MagicBand, you should deactivate it as soon as possible on your My Disney Experience app or by visiting the nearest Guest Relations. Since purchases must be confirmed with an individualized PIN number, your account information is all secure even if somebody were to find your MagicBand and try to use it.
Tips for avoiding the Disney World Lost and Found
Take pictures. Pictures makes identifying items that are yours a lot easier. Even being proactive and taking pictures of your luggage (and the contents of your luggage) can help you if an airline loses your bags. Pictures of your tickets or important travel documents can also come in handy.
Label your belongings. There are lots of different ways to do this but even something as little as adding a business card inside of a backpack or purse can be the difference between your bag making it back to you within a few hours vs. a few days.
Use technology to your advantage. Make your lockscreen on your phone a picture of your contact information (something other than your cell phone number, of course). You can do the same thing with a camera – make one of the images your contact info.
Many cell phones have handy built in features that can help you locate them. For example, Apple’s Find my iPhone can help you pinpoint a general location for your phone but you’ll need to make sure you have it all set up BEFORE you need it.
Don’t take anything that is irreplaceable. This one can be tough (especially if you have a child that has a special toy or blanket) but whenever possible, don’t take anything that you can’t replace.
Check the beds. Since it is easy for items to get lost in the sheets, a quick check in the mornings for anything caught in the blankets before you leave can save a lot of frustration and possibly even heartache.
Have some of your own tips to help with Disney World Lost and Found? Tell us about them in the comments below!
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Tuesday 21st of January 2020
Does anyone know how long it takes for them to ship found items? Left my cell phone in restroom at Animal Kingdom two weeks ago tomorrow. Reported it immediately. 4 days later I received an email saying it had been found (yippee!). Filled out form requesting it be sent to me. That was 9 days ago and status at ChargerBack site is still “being packaged for shipment”. I'm thrilled they found it and are willing to send it back. But I’d kind of like an idea of when.
Thursday 27th of February 2020
i guess you'll get your phone as soon as someone replies to your question! LOL !!
Monday 28th of October 2019
If anyone could point me in the direction of a manager or someone in charge, it would be appreciated.
We left an item in our room the day we left and realized it almost immediately. We just departed on the magical express and literally just left the hotel grounds. I called the hotel and told the lady exactly where it was in the room. I'm sure they are bombarded with calls every day and ours was not priority, but instead of doing anything about it right there, she said I had to be connected to lost and found. Instead of talking to a person, I got the automated response directing me to their form that I filled out on the bus and now two weeks later I received the email saying our item "could not be located."
Thursday 24th of October 2019
My son has lost his BB8 droid which he made with his dad at Galaxys Edge. He is distraught as it was the highlight of his trip. After much searching and posting on Facebook sites it turned out another boy had picked is up on the hotel grounds packed it into his suitcase. After many calls and emails we have managed to get the droid dropped back off to Disney All Star Movies Hotel reception. The box has his name clearly marked on it I have heard nothing yet from 'Lost and Found' despite many phone calls being cut off or put through to the wrong number and the on-line Lost and Found reassurances that property would be reunited with the owner. I am hoping in this deeply cynical world that Disney Magic will kick in now but unfortunately I am not very confident. If his BB8 ends up broken up and back in the Droid Warehouse it would be a very tragic end to this Toy Story.
Saturday 27th of July 2019
There has to be a better system on how lost item are handled. I lost my hat on a ride in Magic Kingdom, on the Barnstormer ride inside the fence enclosure of the ride. The ride had been stopped because of a rainstorm and they only ones there were the attendants. I thought since the ride had been stopped they could go in or get someone else to retrieve my hat. It was right there in plain sight. Instead I was told they could not get it and it would be turned in to lost and found. I filed the report and had given them pictures of it. Now I get an email sorry we cannot find your hat. It leads me to believe either they trashed it or someone kept it. All could of been solved if they had just given it to me right there and then.
Thursday 20th of December 2018
Just want to thank Disney Lost and Found for returning my shoulder pack lost at the Magic Kingdom. I was very fortunate that everything in the bag was recovered. THANK YOU THANK YOU THANK YOU.