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Email received from David’s DVC is below.
Good Afternoon Shannon,
Thank you for your patience in waiting for my response. We are a small family run company who has been inundated with guests impacted by COVID19, it has taken us some time to sift through the emails.
What I can tell you is that we have been in email contact over the last while with Jillian in order to find a resolution for her situation. As you know these are unprecedented times and while we have a No Refund/ No Modification Policy that Members are holding us to. However, we are certainly willing to work with all of our guests to find some kind of resolution. I must admit it does seem abysmal, however, I have 30 staff members that have bee mandated by the Canadian Government to set up a home office as we are deemed an non-essential service. My team members are each dealing with 70 – 80 guests reaching out and 70-80 Members that they are reaching out to, to get some help. We are very much the middle man in this case and we are desperately trying to help each and every guest even though things appear differently.
We have not cut off all communication we are still available by email and social media. We have shut our phone lines down as it was bogging down the process of being to help guests. The priority right now is to service March guests.
We spoke with Jillian on March 16, 20, 22, 23, 24 – Her DVC Owner was willing to utilize their points to find different dates. Regrettably, the Disney Vacation Club continued to sell out each time the DVC Owner went to book her. I can send you the email trail if you require it.
Very recently we have put a plan in place and have begun reaching out to guests. This is an incredibly slow process and I completely understand that people are losing patience. However, one person is not more important than the next and I can not stress enough that we ARE working through all of the guests that were impacted by the DVC Resorts closures.
Going forward we are reaching out to our March guest with the following resolution:
We understand the severe impact that the COVID19 virus is having. We want to assure you that we are doing everything in our power to accommodate your reservation, given the confines of the Rental Agreement and the Disney Vacation Club rules. We are prepared to issue those that were impacted by the Disney Vacation Club Resort Closures a Travel Credit through David’s Vacation Club Rentals. This Travel Credit would be the dollar value of the cost of your DVC Rental. As this Credit is in its infancy and we are working with several facets of our business, we do not have all of the details to provide to you today.
We will be reaching out to you in the next few weeks to provide you with exact details about how the Credit works, your dollar value, how to redeem your Credit, and the terms and conditions.
We want to sincerely thank you for your patience and support during these unprecedented times.
Please let me know if you have any questions.
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