Should you use a Disney travel agent?

(Article last updated: October 8, 2017)

Although general travel agents aren't needed as much anymore, destination-specific experts like Disney travel agents are still invaluable since they provide such detailed guidance on a specific place.

Unless people are willing to spend a lot of time reading and researching, we usually recommend they use a Disney World-focused agent to help plan trips.

However, there are pros and cons to using a Disney travel agent. Here's a list to help you evaluate if using a travel agent is right for you.

Pros of using a Disney travel agent

Disney knowledge

This seems obvious, right? But when it comes to Disney World (which requires more research than just about any other destination), it can be a huge time and stress savings to rely on an expert to help advise you on your trip plans.

Free to you

It doesn't cost you any extra to book through an agent vs. booking straight through Disney. Disney pays commission to the agency that books you but at no cost to you.

Could save you money

Not only does it not cost you anything to use an agent, it can actually save you money because agents are aware of all new discount codes and will apply them to your reservation as they become available.

Dining, FastPass+ and other reservations booked for you

Many of the super hard-to-get dining reservations require being online or on the phone at the crack of dawn 180 days in advance of your trip. Disney travel agents will make these reservations for you, allowing you to relax and sleep in. They will also make all of your FastPass+ reservations for your trip and special bookings such as Bibbidi Bobbidi Boutique as well.

Can help with difficult situations

Good travel agents are able to help advocate for their clients in case things go wrong. Situations like issues with hotel rooms, illnesses during trips, items lost during a vacation, and many other things can pop up, and agents can super helpful in handling those for you.

Itinerary planning

Overwhelmed by all of the details of planning a Disney World trip? Agents can put together plans for your trip so you'll know what to do when you get there. However, agent commissions are primarily made on hotel bookings so don't expect most agents to be willing to plan your itinerary unless they're also doing commissionable things for you as well.

Group bookings

Travel agents can often get better deals on group bookings since negotiating with the supplier is something agencies can do.

Cons of using a Disney travel agent

Relinquishing control

Control freaks may not be comfortable relying on somebody else to book their trip. However, you can do as much or as little as you'd like when working with an agent. Want to make your dining and FastPass+ reservations? You can do that. Just let your agent know what role you'd like to play.

Changes must go through the agent

If you want to make changes to your reservation that was booked through an agent, you have to go through the agent to make those changes. You won't be able to call Disney to make modifications.

Not all options are available

Disney agents use Disney's systems to book your travel. That eliminates some options that might make more sense for your family - things like renting DVC points.


If you decide to go with an agent, we recommend the handpicked team of Perfect Story Travel agents. You can fill out the quote request form on this site it'll go right to them.

Ready to book a trip for 2019?

The handpicked team of agents at Perfect Story Travel can help you out. Fill out the info below to get started.


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