Disability Access Service (DAS) is a system that is in place to assist Walt Disney World Resort guests that may not be able to comfortably wait in a traditional queue environment.
The DAS is not a “front of the line” pass, but rather a tool to provide the maximum amount of flexibility to guests with disabilities.
Here’s how it works…
In this article
Return Time Self-Selection coming soon
Disney has already rolled out the ability to register for Disability Access Service ahead of your visit – which is great news for families and travelers who rely on the service.
And with the ability to pre-register, guests that are approved for the service before their trip can now pre-select up to two attractions per day to visit.
But, there are even some more upgrades for the Disability Access Service coming soon.
In addition to being able to pre-select some experiences, you’ll soon have a new way to get return times when you are in the parks.
The way DAS currently works is that you must physically visit an attraction to receive a return time.
However, starting this fall (likely with the launch of Genie+ mid-October) you’ll be able to request your return times inside the My Disney Experience app; no need to visit the attraction.
That is a huge improvement on the current method, and something we anticipate will be well received by families utilizing the Disability Access Service.
How to get a Disability Access Service Pass (DAS) at Disney World Via Pre-Arrival video chat (recommended method)
Important note: This method is only available to guests visiting the parks on or after November 1, 2021. If you plan to visit the parks before November 1, you’ll need to register in person.
- When you are between 2-30 days before your trip, you can request a Live Video Chat. Things to know about the video chat:
* Live chat is only available between 7:00 am and 11:00 pm Eastern Time
* You will need a Disney account to chat, and if you don’t already have one, you’ll be prompted to register for one.
* The guest requesting DAS OR their parent/guardian must be 18 years old to register.
* The guest requesting to use DAS must be present during the video call.
* The chat is screen reader friendly.
* At this time, live chat is only available in English. - If the DAS is approved, the person receiving the Disability Access Pass will need to have their photo taken during the chat.
- Then, once approved, guests can then pre-select up to 2 experiences per day as part of the complimentary DAS Advance planning option. These are in addition to the return times you can request throughout the day of your actual park visit.
- Once registration is complete, up to 6 additional guests can then be linked to the pass.
- When in the parks, you can request return times for attractions by visiting the attraction and speaking to the Cast Member at the entrance to the ride, however soon you’ll be able to do that via the My Disney Experience App.
- Return times available will be equivalent to roughly the current standby wait minus 10-15.
- While you wait, you can rest, dine, visit other attractions, etc.
- When it is your return time, proceed to the Lightning Lane entrance (formerly called FastPass+ line). The person with the DAS must be the first person to scan their MagicBand or ticket, and everyone from the group – including the person with the DAS – must all enter the ride together.
- After you have used that DAS pass, you are eligible to request the next one.
How to get a Disability Access Service Pass (DAS) On-Site at Guest Relations
Important note: guests that register on-site at Guest Relations are not eligible for DAS Advance Selections. To receive those, you must register via video chat before your visit and make your selections at least 2 days, but no more than 30 days before your arrival.
- Visit one of the Guest Relations locations inside the 4 main theme parks (Magic Kingdom, Epcot, Hollywood Studios, Animal Kingdom). The person receiving the DAS must be present.
- If the DAS is approved, the person receiving the Disability Access Pass will need to have their photo taken.
- Up to 6 additional guests can then be linked to the pass.
- When in the parks, you can request return times for attractions by visiting the attraction and speaking to the Cast Member at the entrance to the ride, however soon you’ll be able to do that via the My Disney Experience App.
- While you wait, you can rest, dine, visit other attractions, etc.
- When it is your return time, proceed to the Lightning Lane (formerly FastPass+) Entrance. The person with the DAS must be the first person to scan their MagicBand or ticket, and everyone from the group – including the person with the DAS – must all enter the ride together.
- After you have used that DAS pass, you are eligible to request the next one.
Guest Relations Locations
Although it may be possible to obtain your DAS at one of the Guest Relation locations located directly outside the entrances of the four parks, there are numerous reports of guests being told to get their pass at the Guest Relations locations inside the parks, and those are the locations officially listed on the WDW website. This is especially true if the locations outside the park are busy.
All 4 theme parks have Guest Relations locations both inside and directly outside their entrances:
Magic Kingdom
- Inside the park (recommended): As you go under the train station, Guest Relations is inside the City Hall building to your left.
- Outside the park: As you are facing the train station, Guest Relations will be to your right.
Epcot
- Inside the park (recommended): Across from Spaceship Earth to your left as you are walking into the park.
- Outside the park (International Gateway): As you are walking towards Epcot, Guest Relations is off to your left near the bathrooms.
- Outside the park (front): As you are walking towards Epcot at the front of the park, Guest Relations is to your right.
Hollywood Studios
- Inside the park (recommended): As you enter the park, Guest Relations is directly to your left.
- Outside the park: As you face the entrance, Guest Relations is to your left.
Animal Kingdom
- Inside the park (recommended): As you enter the park, Guest Relations is directly to your left.
- Outside the park: As you face the entrance, Guest Relations is to your left.
DAS Overview
Eligibility for a DAS pass is based upon a guest’s need, not their diagnosis
Cast Members will not ask for proof of a disability, but will inquire about the type of accommodations you are requesting because of your disability or condition.
The person with the disability must be present to obtain the pass and will have their picture taken. This is true whether you are pre-registering from home via video chat or registering at Guest Relations.
The DAS will be added to your My Disney Experience account, and you will be able to access it through the same app you use for Mobile Order and dinner reservations.
You will only need to do this process once as it’s good across parks for the length of your stay, up to 60 days. 60 days of eligibility is also the length for Annual Passholders.
It’s important to note that you can have family members and others traveling with you on the pass as well (up to 6 people total). As long as your party is 6 or less, and you are linked together as “Friends and Family” in My Disney Experience, not everyone must be present in person when the pass is obtained.
If you have more than 6 people, you will need to visit Guest Relations to inquire about adding additional people to the pass. This is at the discretion of a supervisor and is not guaranteed.
What happens if you lie?
Disney doesn’t mess around with people that try to game the system by lying about their need for a DAS.
According to Disney:
If Disney determines that any of the statements a Guest made in the process of obtaining DAS are not true, the Guest will be permanently barred from entering Walt Disney World Resort and the Disneyland Resort, and any previously purchased annual passes, Magic Key passes, tickets and other park products and services will be forfeited and not refunded.
Once you have your pass, until the new changes take effect, you can send a family member to the entrance of the ride you’d like to visit and let the Cast Member know you need a return time using your DAS pass. The person issuing return times will typically be holding an iPad.
Any member of your party can obtain the ride pass; the person with a disability does not have to be present.
The Cast Member will determine the current standby wait time and usually give you a return time for that attraction based on the current wait, minus 10 or 15 minutes (this is at the CM’s discretion and the return times can sometimes vary).
For instance, if it’s noon and you’d like to ride Space Mountain and the current wait is 50 minutes, they will give you a return pass for 12:40. You can get a snack or visit another ride during the wait time to keep busy.
Traveling after the changes go into effect this fall?
You’ll be able to request your return times inside the My Disney Expeience app. No need to go to the attraction until your return time has been called.
Continuing our example from above, at your 12:40 return time, go to Space Mountain and enter through the Lightning Lane (formerly FastPass+) line. The person with the disability must be with you; you may not use the DAS pass to ride without them.
Your MagicBand or ticket will be scanned when you enter the line.
You will need to wait with other riders in the shortened Lightning Lane (formerly FastPass+) line.
Once you are done riding, you may go to other attractions as many times as you wish throughout the day and repeat the procedure.
FAQ
Can I get my Disability Access Service Pass ahead of time?
Yes you can!
While this didn’t use to be the case, you can now pre-register before leaving home.
What is DAS Advance & Advance Selections?
Guests that pre-register get the added bonus of being able to pre-select up to 2 attractions to visit for each day of their trip.
Here’s how it works:
- When you pre-select an attraction, you’ll be provided a 1-hour return window to ride that attraction.
- When your return time opens up, you’ll proceed to the attraction and the person with the DAS will scan their ticket or MagicBand first.
- These selections are valid only on the date and time period chosen. They will expire if not used.
These pre-selected attractions are in addition to the same day attractions they can select.
Important note: Guests who do not pre-register for DAS will not be eligible to receive the DAS Advance selections.
Returning guest?
If you are a returning guest that with a valid DAS (meaning, you are planning to visit within that 60-day window that DAS is valid for), you can make your Advanced Selection by chatting with a Cast Member.
What experiences are available for DAS Advance Selections?
Although refurbishments and seasonal closures may affect availability, these are the typical attractions that are available for DAS Advance Selections. Please note that attractions that are eligible for Lightning Lane Individual Selections are NOT eligible for DAS Advance Selections.
Magic Kingdom
- The Barnstormer
- Big Thunder Mountain Railroad
- Buzz Lightyear’s Space Ranger Spin
- Dumbo the Flying Elephant
- Haunted Mansion
- “it’s a small world”
- Jungle Cruise
- Mad Tea Party
- The Magic Carpets of Aladdin
- The Many Adventures of Winnie the Pooh
- Mickey’s PhilharMagic
- Monsters Inc. Laugh Floor
- Peter Pan’s Flight
- Pirates of the Caribbean
- Splash Mountain
- Tomorrowland Speedway
- Under the Sea ~ Journey of The Little Mermaid
EPCOT
- Disney and Pixar Short Film Festival
- Journey Into Imagination With Figment
- Living with the Land
- Mission: SPACE
- The Seas with Nemo & Friends
- Soarin’ Around the World
- Spaceship Earth
- Test Track
- Turtle Talk With Crush
Disney’s Hollywood Studios
- Alien Swirling Saucers
- Beauty & The Beast Live on Stage
- Disney Junior Play & Dance!
- For the First Time in Forever: A Frozen Sing-Along Celebration
- Millennium Falcon: Smugglers Run
- Muppet*Vision 3D
- Rock ‘n’ Roller Coaster Starring Aerosmith
- Slinky Dog Dash
- Star Tours – The Adventures Continue
- The Twilight Zone Tower of Terror™
- Toy Story Mania!
Disney’s Animal Kingdom Theme Park
- The Animation Experience at Conservation Station
- DINOSAUR
- Feathered Friends in Flight!
- Festival of the Lion King
- It’s Tough to be a Bug!
- Kali River Rapids
- Kilimanjaro Safaris
- Na’vi River Journey
Can I use Genie+ in combination with DAS?
Yes, you can!
Disney has confirmed that families that wish to pay for the new Genie+ system and the individual paid attractions will be allowed to pair that with DAS.
But, don’t forget, DAS participants that pre-register can also pre-select up to 2 attractions per day.
The combination of those complimentary pre-selections and DAS may be enough to keep the pace of your trip moving for people that struggle with waits, all without having to shell out the extra cash for Genie+.
But, if you know you are in a situation where you are trying to get as much done as possible in the shortest amount of time, it may help to combine DAS with Genie+ and/or with an additional 1-2 paid attractions so that you can visit more attractions in less time.
This would be especially useful for those families that might tire more easily and need a shortened day at the parks.
Keep in mind, that while DAS and the DAS Advance selections are totally free, if you choose to add them, Genie + and additional Lightning Lane selections *will* cost extra.
What happens if I miss my DAS return time?
Although you can’t be early, your DAS return time does not expire. It will remain active until you use it or until the park closes. However, keep in mind that as long as you have an unused DAS pass on your account you won’t be able to get a new one.
If you decide that you no longer wish to ride, you will need to ask a Cast Member at an attraction to cancel it for you.
What happened to the old system of going to the front of the line?
There was quite a bit of press in the last few years about abuse of the system so Disney consulted with many different advocacy groups to come up with a new system to continue to assist guests with disabilities and reduce abuse.
Will I be able to use the DAS pass for character meet & greets or for reserved seating for fireworks?
You can definitely use the pass for character meet & greets if they offer a Lightning Lane (formerly FastPass+ line) option. However, the DAS pass can not be used for attractions, entertainment and character meet and greets that do not offer both a standby line AND a Lightning Lane.
There are limited handicap areas to view the parades that are available on a first come, first served basis for those using wheelchairs or scooters.
Who can use the DAS pass?
Anyone who has a disability or condition that necessitates waiting outside a traditional line environment may be eligible to use the DAS pass. This includes disabilities that are both seen and unseen.
If your family member needs a scooter or wheelchair or has needs that can be met by using a mobility device, and they do not have any other disability that might hinder them waiting, they are NOT eligible for a DAS pass as the ride lines are handicapped accessible.
So if grandma just had knee surgery or Johnny just broke his arm in a baseball game, the DAS pass is not for you.
Tips for using DAS
Try these to get the most of your DAS pass:
- Make sure you pre-register. Doing that gets you the 2 DAS Advance selections. You won’t get those if you register at the parks.
- Get a pass as soon as you enter the park for the ride with the longest wait. You can then fill the time with rides with shorter waits or use your DAS Advance selection (or Genie+ selection) during that time. Get another one for a ride with a long wait time right before you break for lunch or dinner so meal time will fill up the wait.
- Remember that there will be at least a short wait even in Lightning Lane line. Be prepared with snacks, or diversions like an iPad. Waits are typically 5-10 minutes, but can be up to 20 minutes.
- Until the changes go into effect, send someone from your party who is on the DAS pass to the ride to get the return time and have someone else remain with the person with the disability. Going up to the ride with the person with a disability to get the return pass and then having to walk away to wait can be really tough, particularly for a child with autism.
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The Disability Access Service isn’t without its critics, but many find that it works well for them.
Have additional thoughts or comments? Feel free to share in the comments.
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90 Comments
We discovered that, if a ride has a current standby wait of 10-20 mins and you have only 1-2 people wanting to ride, the cast member will sometimes just let you right into the FP line without issuing a return time. Sometimes they allowed this even if we had another return time pending. This also worked near park close on more popular rides, as they can’t issue a return time an hour from now if the park will be closed.
Sometimes they declined and said they could get us in real quick but only after the other return time had been used, which is totally fine coz that’s how it’s supposed to work. It’s just worth knowing that you can sometimes use a less popular attraction as your “alternative waiting environment”, which is especially lovely if it’s cool and dark inside.
I fell in 2014 on a bus and broke 2 vertebrates in my back. I don’t stand up real straight as anybody can see but it’s not real bad. I don’t use a cane or a walker. I can walk around OK for a while and then my back starts to hurt and the same with standing for too long. Would this get me a DAS pass?
My daughter (12) has epilepsy, traumatic brain injury, and also has very poor circulation on one side of her body. Could this possibly be considered for a DAS Pass?
Three out of four of my family members qualify for DAS pass. I have two autistic family members and I have multiple sclerosis. We simple wouldn’t be able to enjoy Disney without this system, it really works for us. There have been a couple times I’ve tried to wait in the stand-by queue instead of using DAS and I have regretted it (and so have all the guests in line within ear shot of my ASD kiddo).
My advice is if you need DAS then you need DAS. Get it and use it and don’t feel guilty about it and don’t worry about what others think. Yes, there are still ignorant people in the world who don’t understand what a hidden disability is and yes, they may judge you. Those people have hate in their hearts and don’t let them get to you. My family may not look disabled but we most certainly are and believe me, any of us would trade our disabilities away and happily wait in the stand by queue if that were an option. I truly hope people don’t abuse the DAS system the way they abused the old system.
My next piece of advice is to families with multiple disabled individuals. Ask to have the DAS pass put on the person who will ride the most rides and not on the person with most severe disability. In other words, if your family like mine has a child and an adult who both qualify for DAS, the adult doesn’t have a height restriction and will likely ride attractions the littlest one will sit out… so ask for DAS for the adult not the child. Further note, yes, you can combine DAS and rider swap if needed.
Last thing I’ve found helpful is setting up DAS on arrival day at the Guest Relations outside of Hollywood Studios when I don’t have tickets/plans to go to a park. You don’t use a park ticket and there’s never been a line when I’ve gone. I’ve waited maximum 5 minutes even on sold out days. Animal Kingdom also has a guest relations just outside so you won’t need a ticket there either, but I find Animal Kingdom to be less conveniently located for this errand 🙂
My wife has Chrons Disease, and I’m just hesitant for her to request one. I know people abuse the system, and people are really ugly about being opinionated especially in line. So I think we may get one, but I just don’t want to encounter harassment from other people.
My husband and I are taking my parents to Disney world next week. My father was diagnosed with lewey body dementia and gets very confused and belligerent in large crowds. Do you think he would qualify for as das card? He sometimes falls but that can be handled with a wheelchair. My main concern is him handling the crowds and waiting for long periods of time.
Hello
I’m wondering if my daughter would qualify for a DAS pass she is legally blind and has brain seizures…she doesn’t do well with large crowds being around loud noises …thanks
Hi I’m heading to Disney in the next few weeks, I’m currently either on crutches or a wheelchair but mostly in the wheelchair with nerve damage in both legs, I’m planning on getting a scooter for my trip and my mate said to apply for DAS My anxiety has got worse since the diagnosis. I can use a scooter ? but need assistance to the ride etc
Hi,
I have MS and have difficulty standing still for any period of time, this is something I have always had difficulty with. my nurse has agreed to put a recommendation forward, do I qualify for a pass and if so how do I apply and what would my nurse need to supply as evidence? I am very anxious that my disability could have an impact on my childrens experience and dont want to ruin it for them. I am a single mother.
Hello! I dont think you would qualify for the pass. I have read other blogs where people with a similar condition were told that they could rent a scooter because that served as the necessary accommodation. With the scooter they will either have you 1. wait in the line, 2. get a return time or 3. they will bring you in through an alternate entrance. Although I understand that everyone’s disability is different, so you can always contact Disney’s disability services, they are super helpful and will do their best to help ensure you have a wonderful time at the park! 🙂
I have recently been to the Disney park in orlando. It was not a good trip for my grandson. He has autism and the stress of waiting was terrible. We had the fast pass and the card that gave us a time. For instance. Our fast pass was spaced out so much that the time between rides was over an hour and one was in another area of the park then we get this card go up to the people working the fast pass line they give us a time. Like one was 40 mins difference. We are like okay go look around as if that is not stressful enough on a four year old that has autism. Come back to stand in line for another 30 minutes. People around are looking at me like why are you making this kid stand in line clearly he doeant want to be here. It sucked the life out of me. We wont do that again. All in all we waited in and out of lines for 4.5 hours and only rode 4 maybe 5 rides. Spent alot of money though because of all the waiting. But over all I wasnt a happy camper.
I torn my tendon in my foot last week. We are going to Disney this week. I am in a walking boot, but my doctor says I shouldn’t be walking for long periods of time. I’m going to have to rent a scooter. Would I get a DAS pass? I can’t stand for long periods of time on my foot. And I don’t recall being able to bring a big scooter through the lines.
Likely not. You can be accommodated with mobility help. DAS is not for that.
My husband and I will be visiting Disneywold in January 19. He is extremely claustrophobic. I know some of the rides you have to wait inside small areas with lots of people and it is cramped. Is there any way to avoid those close tight waiting areas?
My husband is 100 percent disabled vet he has a neuroplant stimulator implanted into his back. He can’t stand for long periods of time. Would he beable to utilize the DAC even though his disability isn’t visibly noticeable?
I have a spinal cord stimulator and an Intrathecal Pump because I have Reflex Sympathetic Dystrophy. The biggest concern with standing in line with those is the potential to get hit or kicked or knocked over while standing in such proximity to others, especially children- if that happens it has the potential to paralyze the person. Because of that, reducing the amount of time spent in line is best. Once I explain that to the CM, the are pretty understanding! I don’t know what his other disabilities are, but you want to focus on why he can’t stand in line. And while Disney cannot ask for documentation, you can offer it to them to help them better understand your situation.
I have ADD, migraine, Narcolepsy, Fibromyalgia and anxiety disorders. Waiting in line for long periods causes me so much stress (and a little uncomfortable for my body) but my family loves Disney so we’re going! If my anxiety peaks, I’ll fall asleep in line which is pretty dangerous. You would never guess that if you saw me- it’s hard to describe to people that I’m actually sick. How should I go about discussing my need? I used to get the pass at Disneyland but I read rules have changed? Thanks for your time.
You’ll want to explain why you aren’t able to stand in line. I have a similar condition to fibro (Reflex Sympathetic Dystrophy) and standing in lines is difficult for me because of the risk of getting hit which could land me in the hospital. Plus I have other conditions related to the RSD that require I be close to a bathroom. I just explain why I can’t stsnd in the line. While Disney cannot require any documentation, it doesn’t hurt to have it to help explain your situation!
We usually get a das pass for my son. Will we be able to use it for star wars falcon ride if visiting in October
I have ptsd, since my fiance committed suicide and I came home and found he hung himself. I have difficulty being crowded in with people. Can I get re DAS pass?
Sorry you had to go through something so difficult. All you can do is let the Cast Member know your situation and they will let you know how they’re able to help.
If I have a party of 8 going( my family of 6 and two grandparents to help ) will DAS not work? We have a child with autism and are bringing my parents as extra help?
There is a group on fb “tips for special needs at Disney” you may want to join. According to many people on there, the policy is 6 People, but Disney will usually accommodate larger groups and add everyone onto the DAS pass as they know families like to stay together during a trip. You just have to be prepared that they could say no.
We are considering traveling to Disney World with my three nephews, their dad (my brother) and my parents. All three boys have Autism. Would we be able to get a separate DAS Pass for each? It’s likely they will not want to do the same thing most of the time.
You can have different passes. I have two kids with different disabilities, who are 8 years apart in age. We always get two passes, because often my hubs and I have to divide and conquer with their different interests! Last visit Jan 2017, and this was no problem.