Memory Maker has replaced PhotoPass+ – here’s a comparison and FAQs

by Shannon Albert · 145 comments · Like the Facebook page

(Article last update: October 16, 2014)

PhotoPass+ vs Memory Maker - comparison chart and FAQsJust when you think you've seen enough changes at Disney World, along comes another new thing that we have to try to understand.

The latest change has been that PhotoPass+ has gone away and Memory Maker has taken its place.

These 2 programs are very similar but with some key differences.

Let's take a look at a chart comparing the two and then I have answers to some frequently asked questions...

New Memory Maker article
For details on how Memory Maker itself works, check out my Memory Maker article which has lots of info on that.

PhotoPass+ Memory Maker
Method of getting pics after trip CD Unlimited digital downloads for 45 days, CD backup can be purchased for $29.95
Minimum # of days to pre-purchase before trip 14 3
Price $199 full price, $169 if purchased in advance $199 full price, $169 if purchased in advance
Ordering process Package mailed to home, voucher taken to WDW to be redeemed for PP+ card, redemption code used to order CD after trip Automatically linked to My Disney Experience, MagicBands used to scan, pics are digitally downloaded and available right away
Dining pics included* PRINTED and DIGITAL pics at Chef Mickey's, Hoop-Dee-Doo Revue, Tusker House breakfast, 'Ohana breakfast, 1900 Park Fare, Spirit of Aloha dinner show DIGITAL pics at Chef Mickey's, Hoop-Dee-Doo Revue, Tusker House breakfast, 'Ohana breakfast, 1900 Park Fare, Spirit of Aloha dinner show
Method of scanning ride and dining pics 1 PhotoPass+ card used to scan ride pics Whoever is on the same reservation as the person designated in My Disney Experience as having the Memory Maker “entitlement” can scan their MagicBand to get ride/dining pics. New people can be assigned the entitlement as long as no pics have been downloaded yet.
Ability to edit photos online Borders, signatures, stickers available Same options still available
Stock/gallery photos included?** Included on CD Not included unless you pay $30 for the CD which includes the gallery pics
Refund policy Refundable only within 14 days of receiving initial package by mail Refundable if purchased as part of a Magic Your Way vacation and subject to the same terms as the vacation package

*All guests eating at Cinderella's Royal Table and Princess Storybook Dining at Akershus receive printed pics through January 2015 which is included with the price of the meal.

**Stock/gallery photos are just general photos of the characters in the parks. They are often used by people do who do things like digital scrapbooking to supplement personal photos.

And the answers to some questions many people have had:

What's the basic difference between the two?

Memory Maker does everything digitally while PhotoPass+ included some printed pics and a CD of photos.

Memory Maker also allows you to see and download photos of friends and family who are linked within My Disney Experience. If you don't want other people to see your pics, you have the option to restrict access.

Where do I order Memory Maker?

Memory Maker can be ordered at

What the heck is an "entitlement?"

This is a word that Disney is using to basically describe the person who "owns" the Memory Maker package. For instance, if I buy Memory Maker for our next family trip, I would probably just designate myself as the person with the Memory Maker entitlement since I have the My Disney Experience account and generally coordinate everything for our family.

Anybody who is on my reservation will have access to the same things that I do (like viewing pics, scanning ride photos, etc.) but only I can download pics as the owner or person with the entitlement.

The entitlement can be reassigned to somebody else as long as no pictures have been downloaded yet.

If I already pre-purchased PhotoPass+, what do I do with my voucher?

You have a couple of options:

  • Keep the voucher and redeem it just as you would have before
  • Return your PhotoPass+ and buy Memory Maker. You'll need to fill out the return form and return the CD that was sent to you after you ordered. Although the return form says it must be returned within 14 days, Disney is honoring all returns given the special circumstances.

A lot of people have been asking me what I would do - keep or exchange. If it was me, I'd keep PhotoPass+ if 1.) I planned to eat at 1 or more of the dining locations where you get printed pics with PhotoPass+ (see chart above for those locations) or 2.) the CD of stock/gallery pics was valuable to me (it's included on PhotoPass+ but costs $30 extra on Memory Maker).

I like PhotoPass+ better - can I still buy it?

No, you can't. The only people who can still use PhotoPass+ are those who pre-purchased it before December 6, 2013.

What if I'm staying off-site? Can I still use Memory Maker?

Yes, while on-site guests will have Memory Maker linked to their MagicBands, off-site guests will still be able to order and be given an RFID-enabled card that can be scanned instead of MagicBands.

What about the PhotoCD that includes PhotoPass pics without dining and ride photos - is that still an option?

Yep, you can still get the PhotoCD at for $119 if you pre-purchase or $169.95 at full price.

Where do I go for answers to questions?

I will try to help you if I can (leave your question in the comment section) but you can also call Disney at 407-560-4300 or send an email to [email protected]

They are still getting up to speed with this new program so the answers they give can be somewhat inconsistent.


What other questions do you have? Which one do you like better - PhotoPass+ or Memory Maker?

I'd love to hear your thoughts in the comments.

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{ 145 comments (add yours) }

Ann February 10, 2015 at 12:16 pm

I’m trying to decide if it is worth the $169. We are only going for 3 days. Not sure how many pictures we are going to have taken in that many days. How many pictures would we have to “purchase” to reach $169 if we just purchased them individually?
The photographers will take pictures with your personal cameras, correct?


Cindy L. January 18, 2015 at 10:47 am

Hi Shannon,

Not sure when the price increased, but it now shows on Disney’s website that Memory Maker is now $169 for advance purchase. I’m sure you know this already, but this page still shows the $149 price advance price. Thanks for the great website with all the awesome information!


Shannon Albert January 18, 2015 at 12:51 pm

Hi, Cindy –
I did update that on my newer Memory Maker post but hadn’t updated this one. Will do that now. (FYI, newer post is at


Lauren January 16, 2015 at 9:09 am

I am new to this topic. My family is traveling to WDW in April. Does this mean we will not get a printed photo with Belle at ARB breakfast? Do I have to purchase MM to get any photos taken by the disney photogs, or is there an option to pick and choose shots you might want (eg do I have to buy the package in order to have the ability to purchase any photos taken by photogs on rides, dining, character meet and greet). My daughter wants to meet the princesses so I like the idea of purchasing, but the quality reports posted here make me very nervous for the price. Also can I still purchase prints as option (I am not interested in all the downloading work). Thanks!!


Gladys December 10, 2014 at 1:52 pm

I was so excited to view all our pictures from out last trip but to my dismay, 80% of the pictures were either dark, glaring light, not centered, etc… Are the photographers professional??


Mary January 2, 2015 at 3:25 pm

I have had the SAME issue with PP photographers. Some photos turned out really great, but every single photo of my kids at TWO of the character meet & greets were horribly blurry – like the photographer had the camera on the wrong setting. Like a dodo, I didn’t bring my SLR, thinking I’d save myself the hassle since I had my MM card. Also, many photos taken in front of Cinderella’s Castle and Epcot had deep shadows across our faces or were laughably off center. These are things that even an average Joe can figure out with a point & shoot camera – I was appalled that I’d spent so much money on the Memory Maker only to get mediocre shots. :/ I’ll go back to taking my own photos of the family and not being in any of them. While some of the photogs did a good job, most of the photos looked like they’d been taken by my preschooler. >:-<


Melanie November 19, 2014 at 12:03 pm

I listened to a ton of your podcasts and decided Memory Maker was right for our group. We are staying off site and wouldn’t have Magic Bands until we got to the park, so I was worried that we wouldn’t get the video option without the advanced linking between the MB and the MM entitlement. I asked the Disney Mom Panel as you have previously suggested (via DH’s account, as you’ll see) and they responded today that you can now buy Magic Bands in advance from Disney Store online. I ordered them today.

I had scoured the internet looking for ways to purchase Magic Bands in advance, but to no avail. I have a hunch that the Disney Moms may have been influential in getting these into the Disney Store…but maybe it’s just a coincidence. Interesting, nonetheless. I have checked all the major Disney blogs on this topic and none of them have the information about the Disney Store yet, so this is breaking news!


Shannon Albert November 19, 2014 at 1:32 pm

I’m not sure it’s been written about on many sites but I posted it on the FB Page last week –

Very convenient for off-site guests – glad you are able to get them beforehand!


Becky November 1, 2014 at 6:05 pm

We went to WDW June of 2014. I am sooooo thankful I purchased the Memory Maker for this trip. There are six of us and ALL bands are linked! We ended up with over 500 pics that week. This included ALL ride photos, dinner reservation pics, etc. No matter where we were, any one of us could scan their magic band and it went to my pics on All pics we had on rides “magically” went there also. The reason we ended up with so many pics was we had duplicates. With 6 of us riding each ride, it uploaded 6 pics! I was able to add characters like Tinker Bell and logos to spruce up my pics. I downloaded all of the pics IMMEDIATELY after my trip since I knew they would disappear after 30 days. In fact, I downloaded them several times.
We did purchase our family pic at Chef Mickey’s because I loved it and wanted the printed copy, but, the same photo was uploaded to Our Akershus printed photo was included with MM. It was with Belle. It was also uploaded after we scanned our magic band. Bottom line, we took FULL advantage of this option. Every time we saw a cast member with a camera, we got a family pic. I have some incredible photo memories of our trip as a result!
BTW, if your party is split up and they have they are included on the MM, they can scan their band and have it uploaded! Best decision I made! I will purchase again when we go next October.


Susan October 27, 2014 at 9:42 pm

we have had both photo pass+ and most recent memory maker. I found the downloads a pain and missed getting our dining prints in their cute folders/decor. And no disc….so same price no pictures and no disc with out and extra cost. What a shame I love not having 40 selfies for photos. I also found photo pass people need to be addressed and asked to add “magic” not so magic if I have to ask for a pic and then oh can I get some magic. We will think long annd hard if we choose this next year.


Emily October 13, 2014 at 6:29 pm

Is there ANY WAY that you know of to get back photos that expired on the Memory Maker portion of MyDisneyExperience? The expiration dates are not adequately highlighted and I lost 4 days of photos. I visited parks twice during our week and when I checked the dates it seemed like I had more time, but I guess I didn’t go back and check for the older photos at the same park. I need any tips you may have.


Kelly November 24, 2014 at 10:35 pm

I don’t know if this still works – but around a year ago I mistakenly let mine expire – I was SO upset as I had a Disney scrapbook partially done – which meant everything on their site that had one of their photopass photos, and even my own photos I had uploaded – was GONE. I cried. So my husband calls Disney – we paid $19.95 and they gave us an extension! So do call the number listed for questions about Photopass/MM – it is always worth a shot. Disney in general has always been very helpful in these types of situations. Don’t Delay – their system may still have your photos.


Hilary Brady June 26, 2014 at 8:03 am

Hi. Confused about mm.
If I purchase this as my name is the lead one on my Disney experience, can the other 3 members my family also have photo cards and go on the rides and claim the photo. Also once home and we download pictures on the computer is it correct that we pay nothing else!
Please advice me if this is worth buying.
Thanks Hilary


Scott June 25, 2014 at 11:03 am

Last September we took our first trip to Disney World and purchased the PhotoPass+. It worked out really well for us – we’re a photo-crazy family. My only complaint: the ‘magic’ of walking into Magic Kingdom with excited 2 & 3 year-olds was interrupted by the immediate detour to activate Photopass before we could really get started with the day. We’re going again this September and have already purchased Memory Maker (staying on-site, MagicBands will be shipped to my home). My questions: will Memory Maker be tied to the MagicBands? If so, will I need to ‘activate’ them in the park or will they be ready-to-go when they arrive in the mail?
Thank you for you very informative and user-friendly site.


yvette heyl November 17, 2014 at 10:17 am

Yes, MM is tied to your MagicBands and also your party’s MBs. No need to activate at the park and they’ll be ready-to-go when they arrive in the mail. However, at the character meals where the hard copy of photos are offered, I was given a photopass card and a CM activated it on the spot so we could receive our photo. This was at Cinderella’s Royal Table. We just got back Saturday.


deanna June 15, 2014 at 6:50 pm

We were at WDW last week and it was awesome to have memory maker. While we were there they rolled out the feature that automatically up loads your ride pictures to your memory maker account if you’re wearing your basic band on the ride. It was great because we didn’t have to wait in line to link the pictures to our account!


Deborah R May 30, 2014 at 8:00 am

I have a question about the memory maker. We are going in June and doing sort of a split stay. We are at CBR for 5 days and then going on a 3 day Disney cruise and then going back to AKL for 3 days. Can I purchase 1 memory maker to cover both stays at WDW or would I have to do one for each reservation? Any chance the memory maker could be linked to or include the cruise photos?

Thank you!


Debbie C May 25, 2014 at 7:44 am

If I purchase Memory Maker, I understand the pictures are digitaly downloaded, so does that mean I can download ALL the pictues and print whichever ones I want or do I have to order prints thru Disney? Also, can I download and save ALL the pictures to my computer or to a CD for printing later?
We will have a 3 year & 6 year-old in our group of seven, but all the ride photos I see taken are only thrill rides for adults, so I’m not sure purchasing Memory Maker will be worth the cost. Your thoughts?


Christy June 12, 2014 at 4:29 pm

Memory maker is similar to the photo pass. To answer yor question, you can print the pics on your computer since it will be a digital download.


Amy carlisle May 17, 2014 at 9:06 am

Thanks for the info! I do have a question. We are traveling via a rewards trip for my husbands work in June. We do not get any of our tickets until we get down to resort. We are staying at beach club. Since we do not receive anything until we check in, it doesn’t sound like we will have magic bands. So if I purchase MM, I assume we would use it as a card. My husband and I will be ride swapping with our 3 littles…so can we just switch out who has the lanyard with the MM info on it so we do not miss out with ride photos? I already have My Disney Experience app downloaded (as I booked dining resies that way). Once we get down to Disney and get all our tickets in hand, I can link everything together including my MM and fast passes then? I guess I ended up with 2 questions for you!


Chris May May 16, 2014 at 11:03 pm

I purchased the Memory Maker. And I can see all my photos. But when I go to download they are asking me for more money. Could this be that the card is under my wifes name and not mine? Starting to feel a little frustrated over some pictures. Please help.


Deborah May 16, 2014 at 6:33 pm

OK, I’ve read through all of your posts and my question either was never answered or was unclear. The last time we were at DW we just had a photopass cards that we gave to the photographers. They took our pictures and then when we got home I went online and ordered all the pictures that I wanted, and a CD of all the photo’s for future use. Didn’t pay for anything till we got home. If I pay for either the Photopass+ or the MemoryMaker, will I STILL have to pay for the prints on top of the $149.00? Or does the $149.00 JUST the digital versions?


Renee May 25, 2014 at 10:12 am

It is just for the digital versions. You will get prints at Akershus or Cinderella’s Royal Table or any places where they are included with the dinner…
You are basically paying for a professional photographer to capture moments of everyone in your party so that the “photographer” in your group is not left out. We just came home and are very pleased. In most places, we got pictures of just the kids and then the entire family as well. There are pictures on rides also that you would not be able to capture. Ours on Buzz Lightyear are adorable :)
Make note ahead of time where these photographers can be found. We got pictures of my granddaughter in front of the Alice in Wonderland topiaries with beautiful background. Pictures in front of Cinderella’s coach, pictures with all of the princesses etc. Very nice! Just keep track of them somehow… We are missing some and I did “report” them, but they do ask for dates & times to do the search.


kathi May 4, 2014 at 10:29 pm

This was the biggest waste of money. It is not at all as advertised and Disney is not very helpful once you have actually given your money. This product will have you spending lots of money for very little, if anything at all. Buyer beware. Don’t do it. I wish I hadn’t!


Noelle April 27, 2014 at 7:17 pm

Are there any dining or attractions that aren’t included in Memory Maker + ?


Renee May 25, 2014 at 10:19 am

Anywhere there is a photographer, you can have pictures and ask them to scan your Magicband to link them to your account. There are not photographers at all attractions.


Rose March 8, 2014 at 5:28 pm

Just finished a chat on WDW website re: Memory Maker. He said you can link up to 5 people on one MM. The chart on this site indicates you can add designated “entitlements” on My Disney Experience as long as you have not yet started using the Memory Maker–that sounds like they could be people from different reservation.


Lil February 26, 2014 at 11:25 pm

I’m having a difficult time understanding something. I purchased the memory maker. But do I understand correctly that this does not give me rights to print the pics? I have to additionally purchase the CD? I was under the impression I was purchasing all pictures taken via the memory maker. I just had to download or print them myself. My confusion is with photo releases. If I wanted to download the picture and then bring the file to, say Walmart, to be printed then I need a release from Disney that I own the rights. How do I get this exactly? I assumed when I ordered the memory maker there would be a release enclosed but there wasn’t.


Shannon Albert February 27, 2014 at 4:55 am

Purchasing the Memory Maker does give you the rights to print them. The only reason you’d want to buy the CD is if you wanted the pictures on a CD as opposed to just a download. When you download the pics, you’ll get the release forms that will let you print anywhere.


Ian December 30, 2014 at 11:28 pm

I downloaded y 421 pictures in 13 zip files (why it decided to do it in 13 zip files I don’t know but it did), no release form. What did I miss?


Alexis February 18, 2014 at 12:15 pm

Hi, I noticed that Tusker House breakfast was included, but not lunch? The lunch is a Character meal also.
I also am wondering if there is any way to pick up our card at Downtown Disney?


Heather February 16, 2014 at 10:45 am

Here’s how I’ve always used PhotoPass:
1. I do NOT purchase the PhotoPass+ package.
2. I register my PhotoPass card and use it to have the PhotoPass photographers take lots of pics of our family.
3. When I get home, I download JUST the pictures I want (for $9.99 to $14.99 per picture, depending on the pricing at the time). We usually only purchase a few pictures to download, making it FAR less expensive than purchasing the whole PhotoPass+ package.

Now for my question:
With the new system in place, can I still do this? In other words, can I just go up to any random Disney photographer and have pictures taken, and then pick and choose which ones I want to download? Or am I obligated to spend the big bucks on the whole MemoryMaker package?
If I’m obligated to purchase the whole MemoryMaker package, Disney will not be getting any more of my money on photographic services. We’ll just take our own pictures.

Thanks for your input!


Mothering4Him June 16, 2014 at 10:25 pm

Yes, I’m interested in an answer for this question as well. I’d love to do the ala-carte service and would love to know how. (First timer!) Thank you!


Marie February 14, 2014 at 9:00 am

So if I order the MemoryMaker there is no CD but I still have rights to all the photos? Meaning I can order prints off mpix or shutterfly or walmart or just download them to my computer? Or do I have to order prints off the Disney website? Is there any drawback to getting digital prints versus the CD?


Shannon Albert February 14, 2014 at 4:34 pm

You will own them all but instead of having them on a CD, you’ll just download them.


yvette heyl November 17, 2014 at 10:26 am

You also have a month or so to download photos. I am also going to order the CD for 30.00 because of all the memory that is needed to store on my computer.


Darcy February 8, 2014 at 10:43 pm

We haven’t used Memory Maker yet, but are going in April and are thus researching it.

In my Google search I found the Facebook page with info:

Q: Can my Memory Maker entitlement include my travel party’s photos?

A: Absolutely! If other guests choose to share their photos taken during your Memory Maker window with you through My Disney Experience Family & Friends, you will have the ability to download those photos (photo sharing rules subject to change.)

It also has other great FAQs, including:
Q: How do I receive my attraction photos?

A: After you finish riding a participating attraction, the guest with the Memory Maker entitlement needs to stop at that attraction’s Sales Center within 24 hours and associate the photo to their MagicBand, Memory Maker card or Disney PhotoPass Card.


yvette heyl November 17, 2014 at 10:24 am

I just got back on 11/14/2014 and no one in my party, including myself had to link the ride photos to our MBs or any other card. They were magically uploaded to our MM account.


Bret February 6, 2014 at 3:42 pm

Hi we are taking a trip in October for my daughter’s birthday she will be 5 and we want to take her to the bippity boppity boutique, do they include or even take pictures there? That will be my deciding factor if I get it or not =)


Renee May 25, 2014 at 10:24 am

There are multiple photographers there shooting the entire experience. Then, when you are finished there, go a few doors down to the photopass location and they will do an entire photo shoot for you :) We just did a few days ago :) Absolutely adorable!


Maureen February 3, 2014 at 10:18 pm

With Memory Maker, will I still be able to to edit and save the same photo with different borders and cropping? I know with Photo Pass you can have the same photo with all different borders and they come on the disc. Will I have that same option? Even if I only get 50 pics taken, I can end up with hundreds after using borders and such. One person I saw talking about this said you can only edit the same picture once.

Also when I download the photos, do I get them all? Do they all download at once or do you need to choose the ones you want? Thanks!


Renee May 25, 2014 at 10:26 am

You can use the same photo over and over with different borders and stickers. Just save a copy after each change, and revert back to the original if you want to start over :)


Becky February 2, 2014 at 8:56 am

I am still looking for an answer to this question. I am a FL resident AP holder. If I buy MM, is it good for just one trip, which could literally be one afternoon for me, or is it good for a lifetime? I understand that photos expire after 30 days, but from each day that I go? I would NEVER spend that kind of money for one or two pictures I might take with my husband on a Sunday afternoon some day.


Jim January 11, 2015 at 3:00 pm

I’m also a Florida resident annual passholder and had the same question. Nowhere on the Disney website does it say how long the service lasts for. After chatting with a Disney rep online, they clarified that the Memory Maker service is valid for 30 days from the initial download. In other words, it isn’t valid for 30 days from when the first photo is taken, but rather 30 days from when you first download a photo. The photos themselves expire in 45 days.

I also asked about whether or not there was a service like Memory Maker that would be valid for the entire time my pass was valid since, like you, I usually come 1 day at a time spread out over multiple visits in the year. The rep said that there is no service like that right now. If they ever change Memory Maker to be tied to ticket/pass duration I would consider purchasing it, but I wouldn’t get enough usage out of it for maybe one or two visits in the 30 day window.

I do still scan my Magic Band all over the parks, though, and can still view my pictures online and pay for each individual download. You may want to consider that for some “must have” photos.


Robyn January 29, 2014 at 3:06 pm

We are traveling to Disney next month. As far as downloading pics from memory maker, are they mine to download to my computer and print where ever I wish? If I buy the memory maker cd for $29.99 when can I get it?
Also, we are going in a group will the disney photographers take a picture of all of us together?? 20+ people


Sherie January 24, 2014 at 7:05 pm

My family and I are going to Disney for the first time in March 2014. I did not realize how much planning you would need for this vacation. I already have our hotel booked, magic band on order, 7 day park hopper, fast passes for everyday, and all meals set up. I am a little confuse about the memory maker. How does that work on a ride? What if the memory maker is not able to get a picture of you on a ride? Also is it worth the $149.00? Any advice would be appreciated. Thank you


Katie January 24, 2014 at 3:55 am

I am still confused about the character meals. I read somewhere that you still need to purchase the photos table side at chef mickeys to have them uploaded to MM. So I have to pay an additional $30-40 just to get those photos?


Renee May 25, 2014 at 10:36 am

No, photos from Chef Mickey’s will be uploaded to MM, however it is not with the characters. It is a posed picture before you are seated.


Ellie January 24, 2014 at 12:37 am

This may sound dumb but I have never been to disney and don’t know anyone who has. We are going in august and I was wondering how you get the pictures on the rides and such? Do you scan your band before you get on or give your name or something? Will the photographers on the grounds take multiple pictures like one with just kids and then a group photo?


Shannon Albert January 24, 2014 at 12:57 am

When you exit the rides that have ride photos, there will be several screens displaying photos and you would just need to find your pic and jot down (or remember) the number on the screen that identifies your photo. You would then walk to the desk and tell the Cast Member your number and then you can scan your photos onto your MagicBand.


Wendy Geary January 19, 2014 at 9:03 am

My husband and I are planning a trip with my daughter and her family, can my daughter and I both have the “entitlement” or can only one person? And can we have separate reservations or should we just make our reservation together?


Jodi January 16, 2014 at 9:00 pm

Is this still an option? It seems the pre-order $119 site has been taken down.

What about the PhotoCD that includes PhotoPass pics without dining and ride photos – is that still an option?

Yep, you can still get the PhotoCD at for $119 if you pre-purchase or $169.95 at full price.


Jenna Keys January 16, 2014 at 1:17 am

Hi Shannon, I love your site! I’m visiting wdw later this year. I’m thinking about purchasing the memory maker. Do u know if I can print my pictures @ Walmart or cvs? Please Help!!!


Shannon Albert January 16, 2014 at 1:19 am

Yep. You will own them and can print them wherever you’d like.


jenna January 22, 2014 at 11:27 pm

Thank you Shannon!!!


Amber MacNeil January 15, 2014 at 6:39 pm

Thanks for the info! I apparently bought PP+ just a few days before they released MM. After reading this info, I like PP+ better. :-)


Amanda Blonde January 12, 2014 at 7:41 pm

I pre purchased the Memory Maker card – got all my photos on the account – but now when I go to download them (like it says “unlimited downloads until the expire” – it adds it to my cart for $14.95/ea!! Of course – Disney PhotoPass office is closed today…Has anyone else had this trouble??


MARIE January 21, 2014 at 10:30 am

Make sure your MM is linked to If it is not linked you will get charged per picture. If you are unsure how to get it linked properly you can call Disney and ask for Internet Helpdesk @ 407WDISNEY. Hope this helps…and the PPP+ Support Desk is open Weekdays until 4pm so try calling them early.


Laur January 11, 2014 at 4:09 pm

Thanks for the info. We’ve never used PP+ before and am just wondering if the cost of it now Memory Maker is worth it. If you don’t get it, is it that much more expensive to purchase the tickets? Last year I attempted to do that, by making a photo book on their website but didn’t finish in time and lost all of the pictures. I guess by being able to download them immediately with the Memory Maker package I would avoid that? Thanks!


Renee May 25, 2014 at 10:39 am

Yes, you can download them right to your computer and have them forever :)


Kate January 6, 2014 at 3:56 pm

Thanks so much for the information. I have gotten a lot of conflicting information on this but your post has cleared most of it up. There is one thing I still don’t quite understand. I purchased Memory Maker, got a card in the mail, and linked it to my account via My Disney Experience. Do I still need to get a PhotoPass card when I arrive at the parks? Or can I just start getting pictures taken using my Magic Band right away?


Renee May 25, 2014 at 10:40 am

Just have your Magic Band scanned every time you get a picture taken :)


Chad January 3, 2014 at 5:20 pm

Hi there ! Love your site and the podcast!
The only character meal we are doing is the Cape May café breakfast at the Beach club. Since this is not listed, is there anyway for the two of us to get a photo with the walk-around characters or do we just have to do it ourselves? Same questions for dinner at Be Our Guest with the Beast :)


LisaCat March 9, 2014 at 3:50 pm

There was a photopass photographer at Be Our Guest for the photo op with Beast when I went in 2012. Don’t know if that’s still offered or not.


Jose Medina January 2, 2014 at 3:41 am

Thanks for the info. But, I’m still wondering about something. Will the CD backup have a release form so I can do printouts from my local drugstore or photo place (Walgreen’s, CVS, Wal-Mart)?


Kathy S. December 19, 2013 at 7:17 pm

My family has 3 reservations (for 7 people) for our trip in February. Since only one will be able to use MM, is there any way I can change the reservations, since we want everyone to be in the pictures?


Anna B December 18, 2013 at 9:29 pm

Since MM is all digital do we just start scanning our magic band when we see the first photographer in the park??? No activation or getting card? Hopefully there are no glitches with MB’s!!


Brandy December 17, 2013 at 11:21 am

Ok I have looked EVERYWHERE for this info.. one of the things stopping me from getting PhotoPass + is that some rides were not included and they were very specific that most of the big rides were not included… what rides, if any, are excluded from Memory Maker?


Shannon Albert December 17, 2013 at 11:25 am

I think every ride that has ride photos is included. We had PhotoPass+ on a previous trip and just always scanned it when we saw ride photos (all of the big rides were included). Same is true for Memory Maker.

Just to clarify – PhotoPass+ is no longer an option.


Teryl December 16, 2013 at 9:06 pm

Not worth it without the CD and printed Character Meal photos. Essentially you are getting photos you can get the PP photographer to take with your own camers


Rebecca December 16, 2013 at 4:26 pm

I have a question about the memory maker. I just added it to my vacation package. I am very excited as we did not use photo pass last trip. Back to my question :) When I download my photos after the trip am I able to make my own hard copies of them say at like Wal-Mart or CVS? Does the package give me the copyright to have the photos made?


Jennifer December 15, 2013 at 11:33 am

My question is…we had trouble with PP+ on our last trip so Disney gave us a credit on our PP account. Am I going to be able to use that credit on Memory Maker?


Rhonda December 14, 2013 at 12:41 pm

thank you so much for your information. I am still debating on wither to go with the photopass regular (I am assuming that is still available or is it only the MM now?) or the memory maker package or none at all. we are not doing any of the dinning options listed, so that means nothing to me. I was wondering about the rides, which rides get pictures, all or certain ones? and does the photopass include a CD, I would prefer that to a download but not excited about the extra cost to purchase it with the MM.


Clare December 13, 2013 at 10:53 am

This is great news for us as international visitors. One thing that put me off using PP+ was the additional cost of getting the CD shipped to us on top of the $149 the package cost. I’m glad we will be able to use MM without having any physical products needing to be sent our way. Digital only is a great option for us! :)


Michelle December 12, 2013 at 11:07 am

I have a question if we are going to Cinderella’s Royal Table, I know the printed pictures are included, however, will the digital copy also go on our Memory Maker account?

Thank you so much for all of this great information!


Jay December 13, 2013 at 3:41 pm

Great question. Hope she knows, that’s be awesome if that’s the case.


Sarah December 11, 2013 at 12:15 pm


So i’m going on 26th January and live in England. I was going to order the Photopass+ on the 20th December (my next pay day) so that it gives them enough time to send it before my holiday (even know I have spoken to a few people who have said that they’ve had their PP+ sent to England and it took less than 14 days to get there) but now with MM it’s all done over the internet and only takes 3 days I take it I won’t need to do it so far in advance? Is that correct? Because I’d prefer to get it the week before I go because I get paid again on the 17th January and would much prefer to use that money for the MM rather than the money from my pay day on the 20th December cause I can then use that on Christmas :)

Also, when we get to WDW do we still need to go to the photo store thing and get them to give us a card? We are not staying in a disney hotel so doubt we’ll have a magicband.


Shannon Albert December 11, 2013 at 1:14 pm

Yep, the way it works is that your account won’t allow you to use photos as part of your pre-purchased Memory Maker account until 3 days after you purchase so I’d do it 4 days or more before your trip.

Since you’re staying off-site, I assume you will need to pick up the card to scan though you’ll want to confirm the details when you purchase it.


Katie May 22, 2014 at 7:48 pm

Hi Shannon-

According to disney site it says you can’t use it for 3 days after purchase if you have a magic your way package. But I will be staying off site so no package and arriving in 2 days. Can I still purchase? I called disney and they said yes. Thoughts?


Sarah December 10, 2013 at 11:37 pm

I am wondering about activation. Is the new Memory Maker like PP+ in that I can purchase it now and use it for a trip in a year for example? It won’t be assumed that it is for a specific trip in my account with My Disney Experience, for example? We have APs and I want to be sure that if I am purchasing this, I can use it for the trip I want to use it for and not necessarily the “next trip” sitting in My Disney Experience. I have several trips lined up but may only want to use it for my May trip and not my April trip, for example. Does that make sense?


Janice Barkley December 10, 2013 at 7:47 pm

I’ve already purchased photo pass + but our trip isn’t until the end of July, is that too far in the future for them to honor it? I want to keep it for the CD, downloads take forever on my computer as I live in the country and only have dial-up internet!!


Suzanne December 10, 2013 at 3:58 pm

I LITERALLY bought PP+ the day before they launched MM and learning that wasn’t as thrilling a realization as when I booked my FP+ reservations they day before they launched tiers at HS and Epcot! Thanks for your breakdown; since we’re doing breakfast at Tusker House and our only child is just 5 (no splitting up the group of three) I think we’re going to keep the PP+. You relieved my mind!


Shannon Albert December 10, 2013 at 4:27 pm

You’ve really lucked out for this trip! Hopefully that’s a sign that you’ll have a great vacation. :)


Lisa December 10, 2013 at 2:51 pm

Slightly off topic but do you know where in Hollywood Studios I can exchange my PP+ voucher for the actual card?


Shannon Albert December 10, 2013 at 4:26 pm

Here’s a list of all of the places you can go to get it at Disney World:

Magic Kingdom – Exposition Hall on Main Street
Epcot – Camera Center next to Spaceship Earth
Hollywood Studios – Cover Story (located on Hollywood Blvd)
Animal Kingdom – Garden Gate Gifts
Downtown Disney – Marketplace
Deluxe Resorts – Grand Floridian, Polynesian, Beach Club, Wilderness Lodge, Animal Kingdom Lodge


RenaeBomb December 10, 2013 at 12:50 pm

In the past, with PhotoPass+, I would purchase the package and split the pictures with my daughters and mom. Our next trip will be four different reservations, but we are all traveling together. Will we be able to link all of these in the My Disney Experience and only purchase one package? And, I don’t remember using My Disney Experience. Is this something we need to sign up for, or is this our “travel with” that we let Disney know to link our reservations? Thanks in advance!


Shannon Albert December 10, 2013 at 4:23 pm

My Disney Experience is just your online account that you can access through the website or app. That’s where you make your FastPass+ reservations, order MagicBands, etc.

Based on what we know right now, it appears that the ride and dining photos will only be available to people on the same reservation as the person who purchased Memory Maker (the person with the “entitlement”) but people that you are linked to in My Disney Experience will be able to view your photos. If you’re always going to be with your daughters and mom, just make sure you’re the person whose MagicBand gets scanned so you can get the photos added to your account.


Sarah January 11, 2014 at 10:03 pm

Oops! You answered my question in this comment. Sorry for the long other question/comment!


Jay December 10, 2013 at 12:22 pm

I got my PhotoPass+ a few months ago for our Jan trip.
I don’t see any benefit in keeping it over Memory maker, however, it seems the hassle of dealing with the return form, waiting for a refund, then buying the memory maker is more of a burden.
I just assume keep what I have.


Stacey December 10, 2013 at 12:08 pm

Thanks so much, you’re amazing, Shannon!
How long will they continue accepting pre-purchased PP+? We don’t leave until Nov 2014 and now some family wants to push it back even to 2015 ( I hope we don’t have to do THAT! )


Shannon Albert December 10, 2013 at 4:20 pm

That’s a reasonable thing to wonder about but so far they’ve just said they’ll honor all PP+ vouchers.


jellybean December 10, 2013 at 11:40 am

From the first picture you take/have taken, how long is memory maker valid for. Photopass+ was 14 days I think.


Shannon Albert December 10, 2013 at 11:41 am

You can take photos for 30 days and each photo will remain in your account for 45 days.


jellybean December 10, 2013 at 12:00 pm

Ok, so I’m in Orlando for 3 weeks but doing DW for 2 weeks. The third week I have ADR’s like Chef Mickey’s and Ohana that obviously don’t need park admission. Will I be able to use my MM package then too?
Thank you for all your research and help btw :)


Shannon Albert December 10, 2013 at 12:01 pm

Yes, you will be able to do that.


Heidi December 10, 2013 at 11:39 am

Thank you so much for this, the information I have found else where is so conflicting. You do such a wonderful job, and have made planning for our trip so much easier!


Shannon Albert December 10, 2013 at 11:42 am

You’re welcome! Glad you found the info useful.


Rosmary December 10, 2013 at 11:36 am

So if I want to keep my PP+ I should not “link” the MM to MDE correct?


Shannon Albert December 10, 2013 at 11:38 am

PP+ and MM are totally separate things and since you haven’t paid for MM, there’s nothing to link. You should just proceed like normal with PP+ which will mean picking up your PP+ card and showing that to get dining and ride pics.


Chris December 14, 2013 at 5:01 pm

hi! just to clarify, i cant link my photopass+ card to my magic bands? thanks a lot! your site is very helpful =D


Ashley December 29, 2013 at 11:15 pm

when we were there in October, we had our magic bands attached to the photos. we did not have photopass+ but we scanned our magic bands with the photographer and when we got back to our room, our photos were there!

I dunno how it works now with Memory Maker but I assume you can attach photos to your Magic Band!


Tonya December 10, 2013 at 11:27 am

For pictures that are printer with PP+, is 1900Park Fare & Chef Mickey Breakfast or Dinner?


Shannon Albert December 10, 2013 at 11:35 am

Thanks! Glad you like the info. Printed pics are available at breakfast and dinner at 1900 Park Fare and Chef Mickey’s.


Ronda December 10, 2013 at 11:17 am

Thanks for making it so plain for us Sharon. As always, I know we can go to you for the answers. I, for one, though, wish they would just leave things alone for a little while. I guess I don’t like change, but all I can see with this is we are getting less (CD and printed pics) for the same price. I still do not like the new fast pass plus.


Barb December 10, 2013 at 11:08 am

I have one question, I bought PP+ and I get a lanyard to have pics taken, do I need to be there for every pic??? I have two teanagers coming that I want them to be able to have pics taken and have them added instead of following them around everywhere,,,ugh.


Shannon Albert December 10, 2013 at 11:10 am

The PP+ card is needed for all ride and dining photos. If you split up, you can ask your teens to write down the ride photo number (or there’s sometimes a Cast Member nearby who will write it down for you) and then you can go back within 24 hours to get the ride photos added to your account.

I also have older kids and we were discussing PhotoPass+ vs. Memory Maker and we decided that Memory Maker makes more sense for us because we split up and it would give us more freedom.


Anna December 10, 2013 at 10:56 am

If I purchase the photopass CD instead of the Memory Maker, can you explain what you get with that? Just a CD of all of the pictures taken at the parks with photographers? No ride or meals? We are only going to Chef Mickey’s and Princess Dining, so not sure the Memory Maker is worth it for us? We can still print pictures from the CD, correct? Plus we could still post/share pictues from the CD once we have it in hand, correct? Do we still add pictures via our MagicBands? Thank You so much for your help!!


Shannon Albert December 10, 2013 at 10:59 am

Yeah, the PhotoCD contains pics taken by the park photographers but no ride or dining photos. If you buy the CD, you own the rights to all of the photos and can print them whenever or wherever you want. I think you can scan your MagicBand for those pics.


Nicole January 18, 2014 at 3:05 pm

What rides take pictures? I’m trying to decide if it’s worth and extra $50 plus $30 for the cd. I’m assuming memory maker cd has all the pictures taken? If there are only a few ride pictures and chef Mickey , I’m thinking the photo cd would be enough? What are your thoughts? It’s our first visit kids 8,5, and 2! Thanks


MARIE January 21, 2014 at 12:53 am

If it’s your family’s first time, definitely worth it. You will capture so many more memories than you think. I’ve done it…and cell phones can’t compare. Enjoy your trip. =)


Santiago December 10, 2013 at 9:45 am

Great info, I was wondering about all of this things too. My case it’s a bit of a mess. I purchased photopass+ on November, I don’t have the package yet since is an international delivery and on the faq says that it would take up to 14 business days at least, but on WDW web site says “Shipped on Nov 18″. So technically it should be here. Another weird thing is that the order has the “complete” status, but on the order details says “Payment due: 163.95″ and my card has not been charged with anything yet…. so Its a mess. I think I must call Disney [again!!!] and try to work this out. I had to call Disney’s IT since for some reason the purchased tickets for the other members of my family were missing and I could not set fastpass+ for them, also way back I had to call to fix the guest number list on some ADR…. this international calls to “fix” things are costing me a fortune!!! :)

Thanks for the info


Shannon Albert December 10, 2013 at 9:50 am

I’m totally taking a guess here but I would bet that it never actually shipped because I don’t think they’ll ship them internationally but they will be giving you the info when you check in. If you want to keep PhotoPass+, I bet you won’t have to do anything for that and if you want to get Memory Maker instead, they’ll likely be able to do it over the phone since nothing was ever shipped.


Santiago December 10, 2013 at 10:09 am

Normally Disney does not ship anything abroad as you say, but on photopass+ they do …. or “they did” (I was very surprised for it), they even charged me additional 15$ because of that. Anyway I believe you are right, for some reason they forgot to ship it.


Lisa December 10, 2013 at 2:47 pm

I’m in Canada, which is considered international. My PP+ arrived about 12 days after the email came saying it had shipped. My card was charged the day I ordered it. Hope that helps.


Shannon Albert December 10, 2013 at 4:17 pm

Yes, Canada is the 1 exception in that sometimes things are mailed there but not to other countries.

Chris December 14, 2013 at 4:58 pm

hi! thanks for the information. i was really confused when i heard the news. i purchased a prepaid photopass plus around september for our trip in february. i live in the UK and i got the voucher/package within 10 working days. they do ship out internationally.

Heidi December 10, 2013 at 9:34 am

Your information is always fantastic! I think I would miss leaving without the actual photo in hand (HDDR/Tusker for ex) that’s the only downside I can see.


Shannon Albert December 10, 2013 at 9:48 am

Yeah, I think that’s the biggest downside to Memory Maker for sure.


Linda Jones December 10, 2013 at 8:37 am

I have a question about the pre-purchase time of 3 days… Does that mean I could pre-purchase anytime UP TO three days prior to my reservation? When I first read it, I thought it meant I had to WAIT until 3 days prior to my trip to purchase :( – I love your site, I’m always amazed at the new things I find out about WDW. Thanks!!!


Shannon Albert December 10, 2013 at 9:17 am

It means that you need to allow at least 3 days. You can purchase it wayyyy in advance if you like.


Cobern Smith December 10, 2013 at 8:35 am

You might have covered this and I missed it. How much is the Memory maker package?


Shannon Albert December 10, 2013 at 9:16 am

Yeah, the price is in the chart, but basically the price is the same as PhotoPass+ – $199 full price but $149 if purchased in advance.


Nicole December 10, 2013 at 8:21 am

Thank you so much. We leave in a few days and could not decide what to do about the PhotoPass+. Thanks for making such a nice chart for the overwhelmed people like me.


Shannon Albert December 10, 2013 at 9:15 am

“Overwhelmed” is the top word I hear from people. If I could rename the site, it would probably included that somewhere in it. Have a GREAT trip!


Jenn December 10, 2013 at 8:20 am

Hi, I am going in Feb and purchased photo pass plus. My vacation is paid off. Do I get to keep it? We have several meals and I wanted to get the printed photos.



Shannon Albert December 10, 2013 at 9:14 am

Hi, Jenn –
Yes, you can keep it if you want. You’ll be allowed to use it just how it’s always worked.


Kristy Moore December 10, 2013 at 8:10 am

Thanks for all the valuable information!!
What does stock/ gallery photos mean?


Shannon Albert December 10, 2013 at 9:13 am

General pics in the parks of the characters. I’ve never really used them much but many people like having those.


Denise LeBlanc December 10, 2013 at 8:02 am

Thank you for the great information!! One question. What does stock/gallery photos mean?


Shannon Albert December 10, 2013 at 9:12 am

It means just general pics of the parks which show the characters doing various things. A lot of people like having those pics for various things like digital scrapbooking.


Meech Loves Mickey December 10, 2013 at 7:51 am

Does this work like regular photopass used to, meaning you still can get pics w photographers around the parks? (In addition to ride & dining pics.)


Shannon Albert December 10, 2013 at 9:11 am

Yep! PhotoPass+ and Memory Maker include photos in the parks, dining pics at some locations plus ride photos.


Selena Myers December 10, 2013 at 7:45 am

Your knowledge of all things Disney is so valuable! What are the stock/gallery pics you mentioned above?


Shannon Albert December 10, 2013 at 9:10 am

They are pics of the characters in the parks and just general pics. Many people who do digital scrapbooking like having them but you can use them however you’d like.


Lorrie Galliher December 10, 2013 at 7:36 am

Once again you have done a superb job bringing timely information for those planning Disney vacations. Great job!


Shannon Albert December 10, 2013 at 9:09 am

Thanks, Lorrie! Glad you found it helpful.


Rebecca December 10, 2013 at 7:34 am

We are traveling as a group, there are 16 of us! 8 kids and 8 adults, do we have to have a pass for each family or can we use 1 as a group? We are all related to each other .


Shannon Albert December 10, 2013 at 9:09 am

“Memory Maker also allows you to see and download photos of friends and family who are linked within My Disney Experience. If you don’t want other people to see your pics, you have the option to restrict access.”

As long as you are linked within My Disney Experience as friends, you can see and download each other’s pics.


Sarah January 11, 2014 at 9:59 pm

Okay, I read this post and most comments AND I’ve emailed DW and chatted online with DW, yet I still do not feel confident that I have an answer to this question: Traveling to DW with 15 people in June, but under 5 different reservations. If I purchase Memory Maker through my reservation and then connect all of the 15 people via Friends and Family on My Disney Experience, will I be able to download photos of all 15 people if no one else purchased Memory Maker? In other words, does every reservation need Memory Maker to share photos? Will the MagicBands of the people not on my reservation let the parks/photogs know to send their photos to my account if those people have not also purchased Memory Maker? If we can just purchase one Memory Maker, then it will be worth it. If we have to purchase 5, then its absolutely not worth it. Do you know the answer?


Rebecca lotterman January 15, 2014 at 3:17 pm

I was wondering the same thing! We are going as a group but do I need to order 1 for every family or can we purchase 1 as a group?


Nancy January 20, 2014 at 9:09 am

There are ten in our group (2 families). I’m also wondering if we can get by with just one memory maker.

Mika February 3, 2014 at 8:06 pm

Did this get answered??? Same problem…6 separate room reservations for 20 people and I am the one in charge! Want to get memory maker and have everyone linked to me; is that possible? We are hiring a photographer from Disney Event Photography to do our family portraits, but we still want all of the park photos…together and individually.



Michelle Miller March 3, 2014 at 10:27 am

This never got answered. We traveled with 21 last September and only purchased one Photo pass + for all 21 people to use. We all used it. It doesn’t sound like that is going to be an option for the new memory maker…..

Juanita March 13, 2014 at 3:22 am

I don’t have an official answer for you but I’m willing to bet that each reservation needs to have Memory Maker if you want to be able to see photos. I would be extremely surprised if this wasn’t the case.

Otherwise Disney could have a scenario where 200-300 high school kids in a group together could all have photos through this system if one person in the school purchased Memory Maker and they added eachother as friends.


Michael March 26, 2014 at 8:56 pm

Yes all 200 kids could be on ONE Memory Maker IF they are staying at a Disney Property and have the Magic Band. We were there 2 weeks ago, purchased ONE MemoryMaker and linked all 8 Bands and all our pics are in one place as each did their own pictures.

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