How to use Uber at Disney World

(Last updated: June 21, 2017)

I use Uber on every Disney World trip now, and I love it, but lots of people don't have it where they live and aren't quite sure how it works.

Here's how it works so you can feel comfortable using Uber at Disney World.

What is Uber?

Uber is an app that you install on your phone (available for iOS, Android, and Windows phones). From within the app, you can request an Uber driver to pick you up and take you wherever you're headed.

Where can you use Uber at Disney World?

Uber is available in many cities around the world, and Orlando is 1 of them. In Orlando, you can use an Uber almost anywhere, but you cannot use it in a few spots:

  • At Magic Kingdom, because only Disney buses/monorails/ferries go directly there. You can walk to The Contemporary and get an Uber from there, though during busy times the security guards at The Contemporary may not allow this. You can also ask to be picked up/dropped off at the Transportation and Ticket Center when traveling to/from Magic Kingdom.
  • The Casitas at Coronado Springs Resort. You can get an Uber at the main building at CSR, just not in the Casitas sections themselves.
  • Many spots in Disney Springs. Uber drivers can pick up/drop off at the Strawberry Lot (which is located on the west side of Disney Springs), but not in other areas.
  • Only UberSELECT and UberFamily (more on that below) can pick up at Orlando International Airport. Any level of Uber service can pick you up at Sanford airport though.

How does it work?

When you want to use Uber, you just open the app on your phone...

uber at Disney World

...and the pickup location will default to your current spot. The cars shown on the screen show how close Uber drivers are to your current location.

In the "where to" box, type in where you're headed. You can also change the starting location from where it automatically detected you to something else, if you'd like.

Notice at the bottom that you have options such as uberX, uberXL, and UberSELECT? The default is popular options like uberX, but you can slide the screen to the left to see more options.

uber at Disney World

Here are the levels of Uber at Disney World:

  • uberX - least expensive option, usually a sedan type of car, allows up to 4 passengers
  • uberXL - second highest priced option, often an SUV or minivan, allows at least 6 passengers
  • uberSELECT - moderately expensive option, luxury cars (such as BMW, Mercedes, or Lexus) with leather interiors, allows up to 4 passengers
  • UberFamily (a.k.a. "uberX + car seat" and "uberXL + car seat") - you can get UberFamily for an extra $8 charge which will provide a car seat for your ride. This is available with uberX and uberXL cars. The Uber driver is required to have 1 car seat from a list of approved models that hasn't been in a car accident. FYI - Orlando's version of UberFamily isn't following the same structure as other cities who have stricter rules (more info on that).

You can click on the service level (like uberX or uberXL) to get a detailed breakdown of the fare, car capacity, and estimated time of arrival before you request a car...

uber at Disney World

To get more info on the fare, you can click the tiny "i" icon next to the fare for a fare breakdown.

uber at Disney World

To request a car for later, click the car/clock icon to the right of the request button. That will allow you to choose a later time to be picked up.

uber at Disney World

To request a car for now, click the request button at the bottom of the screen. That takes you to the confirmation screen.

uber at Disney World

From here, you can adjust your pickup spot by dragging the pin on the map.

After you hit the "confirm pickup location" button, the screen will indicate that a car is being requested.

uber at Disney World

Within just a few moments, a car will officially have accepted the request to pick you up and you'll see info on them on your screen.

uber at Disney World

You can see the name of the person picking you up, usually see their pic, the make and model of their car, and their license plate number. That way you know who to look for.

If you tap the bottom part of the screen, it'll bring up some options for you.

uber at Disney World

From here, you can cancel your trip, share your ETA via text, see the fare, update your payment info, and contact the driver.

I always hit the contact option (which will allow you to send a text message to the driver) and let them know where I am (such as "waiting in the lobby of Pop Century" or "in the car pickup area of the parking garage"). That helps to clarify your location and get them to you without any confusion.

uber at Disney World

Your driver should arrive shortly, and at the end of the ride the app will prompt you to rate them, and they'll rate you within their app. Drivers have to maintain a high rating in order to keep driving for Uber. And passengers should want a high rating so that drivers will want to pick them up in the future.

As you get out of the car, you might want to say something like "thanks for the ride, I'll give you 5 stars in the app" just to make sure they know you thought it was a good experience, and they'll likely reciprocate.

Payment is automatically processed with whatever payment method you selected in the app. Tipping isn't required, but you can tip if you'd like. I'd suggest tipping $1/bag if the driver helps you load/unload luggage. (Note: before July 2017, tipping can only be done with cash, but in-app tipping will be an option as of July 2017.)

Why wouldn't everybody use it?

Sounds like a good idea, right? Well, there might be a couple of situations where you might not want to use Uber.

I don't recommend Uber at Disney World if:

  • Surge pricing makes it cost more than it's worth to you. Surge pricing is when Uber increases their normal rates due to high demand. The app will tell you the full rate before you request a car so you'll know the fare ahead of time.
  • You are trying to get picked up at the airport for a low cost. As I mentioned above, only UberSELECT and UberFamily are allowed to pick you up and the fares can be kind of expensive ($59-74). Some people get around this by taking a shuttle to a nearby hotel or car rental desk and using Uber from there.

When I am most likely to use Uber at Disney World

You could theoretically use Uber to get between almost any points during your Disney World trip, but these are the situations when I'm most likely to use it:

  • Traveling between resorts. Disney doesn't provide direct transportation between most resorts so this saves a lot of time.
  • Early morning reservations. Although Disney will provide early transportation to most things (such as early dining reservations in the parks), the buses don't run as frequently. You can often save a lot of time by using an Uber.
  • Going offsite. If I want to go somewhere outside of Disney World, including Universal, I'm likely to use Uber to get there.

What to do before your trip

Before you leave for your Disney World trip, be sure to download the app, sign up for an account, set your profile pic (the drivers need to know what you look like when they pick you up!), and add your payment info.

Also make note of a promo code if you'd like to try your first ride for free. You'll want to input that code when you request your Uber.

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Be sure to check out Uber's Disney World page for more info. What other questions do you have about using Uber at Disney World? Feel free to share your Uber code in the comment section so you all can enjoy free rides.

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Hira R.

Thanks for the great tips. I used Uber care service during my recent trip to Walt Disney World. We took a Uber from I Drive to the Disney Ticket and Reservation center at Magic Kingdom and it didn’t cost us anything, Free! We used a free ride code which I listed below. Which was great! Out hotel did offer a shuttle bus to the park but we decided to use Uber cause we didn’t was to ride in a late and crowded bus as the shuttle had picked up passengers from adjacent hotels before it reached us.

The driver picked us up within 4 minutes of requesting the car and we got to the Ferry terminal at Magic Kingdom about 15 minutes late. We also took an Uber back from the park to our Hotel at 11PM and the fare was just $7.50 for 4 passengers. The Uber driver was friendly, told us where he would pick us up and we went back to the hotel in a nice, clean, AC cooled car. Wonderful experience and we would definitely use the service again.

Feel free to use my code zakr121ue for a free Uber ride or $15-20 off

Malinda

Hi, I am very confused about the Uber option for SFB. When I entered info for a quote the only pickup option was the SFB employee parking lot. When I googled Uber and SFB I got a lot of mixed messages many people were saying Uber is not allowed to pick up at SFB. Any info would be appreciated. Thanks!

colleen

Try uber for free with my code colleen1314ue

lola

Try Uber for free!!

Feel free to use my Uber promo code – rylhs – valid for a free ride (up to 15$). the code is valid only for new Uber users.

Justin

My code is justino2728ue

Thanks!

Wkc.fellow

I used uber when visiting Disney back in Oct 2016 and it worked really well. I would recommend it. Use my promo code for your first free ride “wingc30”

Abigail Jones

Uber is a great way to get around while at Disney (and indeed the Orlando area in general) Feel free to use my code: uberabigailj256ue

Zavior Riz

These are excellent tips. I have never used Uber before, but we are heading there on April 23rd so cant wait to give it a try. Looks like it may save us some times.

Feel free to use my code zakr121ue for a free Uber ride or $20 off 🙂

So exciting!

Penny

Does our Uber app in the UK work in the US? Or do I need to install a new one?

lola

yes, it does. Same app works everywhere 🙂 You will be charged in the local currency.

Feel free to use my Uber promo code – rylhs – valid for a free ride (up to 15$). the code is valid only for new Uber users.

Valarie Fletcher

I’m a first timer to Disney World and to Uber. I just signed up. I will someone’s promo code and would love it if someone else used mine: valerief216ue

Also – if my daughter is 4 – do I need to bring a car seat or use UberFmaily??

Heather Douglas

Here’s my code if you care to use it. We’re leaving for Disney April 22. heatherd10094ue
Maybe we’ll see you there!

Leslie Reed

Are there any Ubers with capability to carry an ECV?

Connie

Has anyone taken Uber for late night trips off resort for groceries? What is likelihood of that happening and do you have tips? Going with my family in July and staying at the Cabins at Fort Wilderness. I heard you have to be picked up and dropped off by the front entrance.

Justin

justino2728ue

Tracy L Parke

My Uber code is tracyp4118ue. Feel free to use. Going to Disneyworld in 1 month!!

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