Guide to Disability Access Service (DAS) at Disney World

Original post by guest writer Elizabeth Cox. Updates to the original version of this post have been made to improve accuracy.

Disability Access Service (DAS) is a system that is in place to assist Disney World guests that may not be able to comfortably wait in a traditional queue environment. The DAS is not a "front of the line" pass, but rather a tool to be used along with FastPass+ in order to provide the maximum amount of flexibility to guests with disabilities.

Here's how it works...

DAS Overview

Guests wishing to inquire about DAS can do so at Guest Relations at any of the 4 main parks. Eligibility for a DAS pass is based upon a guest's need, not their diagnosis. Cast Members will not ask for proof of a disability, but will inquire about the type of accommodations you are requesting because of your disability or condition.

The person with the disability must be present to obtain the pass and will have their picture taken. It will be added to your My Disney Experience account, and you will be able to access it through the same app you use for FastPass+ and dinner reservations. You will only need to do this process once as it's good across parks for 14 days (60 days for Annual Passholders).

It's important to note that you can have family members and others traveling with you on the pass as well (up to 6 people total) but they must be present in person when the pass is obtained. You can add others throughout your stay if they cannot be with you when it's first issued.

Once you have your pass, you can send a family member to the ride you'd like to visit and let them know you need a return time using your DAS pass. Any member of your party can obtain the ride pass; the person with a disability does not have to be present.

The Cast Member will determine the current standby wait time and usually give you a return time for that attraction based on the current wait, minus 10 or 15 minutes (this is at the CM's discretion and the return times can sometimes vary). For instance, if it's noon and you'd like to ride Space Mountain and the current wait is 50 minutes, they will give you a return pass for 12:40. You can get a snack, visit another ride, or use your regular FastPass+ during the wait time to keep busy.

At 12:40, go to Space Mountain and enter through the FastPass+ line. The person with the disability must be with you; you may not use the DAS pass to ride without them. You will need to wait with other riders in the shortened FastPass+ line.

Once you are done riding, you may go to other attractions as many times as you wish throughout the day and repeat the procedure.

FAQ

Can I still use FastPass+?
Yes! Most families use their DAS pass in between their scheduled FastPass+ times to keep the pace of their trip moving for people that don't wait well. It also helps to combine it with FastPass+ so that you can visit more attractions in less time, for those families that might tire more easily and need a shortened day at the parks.

What happened to the old system of going to the front of the line?
There was quite a bit of press in the last few years about abuse of the system so Disney consulted with many different advocacy groups to come up with a new system to continue to assist guests with disabilities and reduce abuse.

Will I be able to use the DAS pass for character meet & greets or for reserved seating for fireworks?
You can definitely use the pass for character meet & greets if they offer a FastPass+ option. However, the DAS pass can not be used for attractions, entertainment and character meet and greets that do not offer both a standby line AND a FastPass+ option. This includes the FastPass+ fireworks and parade viewing locations (since they only offer FastPass+ and no standby line options) and any character meet and greets that do not offer FastPass+.

There are limited handicap areas to view the parades that are available on a first come, first served basis for those using wheelchairs or scooters. For those needing a slightly less busy area for fireworks and parades, you might consider using a regular FastPass+ to ensure you have a reserved spot.

Who can use the DAS pass?
Anyone who has a disability or condition that necessitates waiting outside a traditional line environment may be eligible to use the DAS pass. This includes disabilities that are both seen and unseen.

If your family member needs a scooter or wheelchair or has needs that can be met by using a mobility device and they do not have any other disability that might hinder them waiting, they are NOT eligible for a DAS pass as the ride lines are handicapped accessible. So if grandma just had knee surgery or Johnny just broke his arm in a baseball game, the DAS pass is not for you.

Tips for using DAS

Try these to get the most of your DAS pass:

  • Get a pass as soon as you enter the park for the ride with the longest wait. You can then fill the time with rides with shorter waits or use your regular FastPass+ during that time. Get another one for a ride with a long wait time right before you break for lunch so meal time will fill up the wait.
  • Remember that there will be at least a short wait even in the FastPass+ line. Be prepared with snacks, or diversions like an iPad. Waits are typically 5-10 minutes but can be up to 20 minutes.
  • Send someone from your party who is on the DAS pass to the ride to get the return time and have someone else remain with the child with the disability. Going up to the ride with the person with a disability to get the return pass and then having to walk away to wait can be really tough, particularly for a child with autism.

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The DAS system isn't without its critics, but many find that it works well for them. Have additional thoughts or comments? Feel free to share in the comments.

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Joann

As a morbidly obese person, you’ve got to be kidding me. I had the disability BEFORE the weight. The disability caused the weight. I also have a child with autism and would never suggest one disability needs an accommodation more than another disability.

Devon Addonizio

My 7 year old daughter has severe nerve damage in her left leg and the leg as a result is atrophied and significantly shorter than the other leg. We have always dealt without any accommodations at parks, but during our last visit to Hershey, she was in a lot of pain and wanted me to carry her. She is not a child who would tolerate being wheeled in a stroller (even as an infant she squirmed and screamed when in her stroller) though I have considered trying to convince her to accept it. I am considering DAS as a potential option for her though not sure if it is truly going to be necessary or will help much since we will still have to manage with a lot of walking. Does DAS include accommodations of seating for disabled kids when waiting for rides? It does peeve me to see that people get it for sciatica and obesity only. My daughter has no femoral nerve function and lives regularly with muscle spasms and cramps in her functioning leg and the idea of someone getting accommodated for fully preventable or very common ailments is upsetting.

Kimberly

I recently went to Disney with my family. My husband and daughter a connective tissue disorder that makes standing for any length of time painful (imagine standing tip-toe for 10-20 minutes while waiting in line…. even with the DAS pass). I recently called Disability Services to discuss our concerns and offer simple suggestions (such as a bench for those while waiting)…. I was told that benches were removed for safety reasons (children climbing on the benches… getting into flower beds). I was frequently told how Disney consults with a team of experts… not sure how that helps my family when the team of experts can’t come up with a solution that would make it comfortable for people who have a difficult time standing (no place to sit while waiting for an attraction, the bus… and often no opportunity to sit while on the bus).

The DAS does help… but be prepared for a lot of standing with extremely limited opportunities to sit.

Hope

The DAS works for my family when timed perfectly (as close to perfect as possible) with fast pass+ times. But I can see how it could be a problem for some families, especially those who aren’t tech savvy or elderly. I also don’t see how this cuts down on abuse. There is nothing stopping the same type of people from getting this pass as well.

Ana

Hi Hope – I will be going to Disney for the first time this September with 2 grandparents awaiting knee replacement surgeries (they cannot walk well or long or stand for long). Any tips you have for navigating the Fast Pass system and the DAS if they choose to get that? I am seeing your comment about being tech savvy and want to be sure I know what I am doing. We will be traveling with my 4 yr old. Any tips on what times to do fast pass/how to incorporate DAS if that’s an option for us would be great. Thank you.

Kaitlyn

I have a severe bladder disease where I can urinate around 50-60 times a day. Would I qualify for a bathroom pass to use the restroom asap ahead of people? I will spasm myself to peeing myself with horrible pain causes me to double over and vomitZ 🙁 I’m going to be post op total hysterectomy and cyctocele repair during this trip with my toddler.

Melinda

What about kids with type 1 diabetes, insulin dependent, still using shots? the long wait time may affect BG levels.

Sarah

I have a sprained ankle and will be in a walking boot for the entirety of our disney trip next week, will they permit a DAS pass for me and my family, or will they simply tell me to rent a wheel chair?

steva pochesci

We are traveling with a 5yr old hearing impaired little girl that clearly wears hearing aides. What kind of documentation do we need to bring?

Amanda Reid

You don’t have to bring anything. Just go up to Guest Services when you arrive and explain how her hearing loss affects her ability to experience different aspects of the park (having her wearing her hearing aids when you are talking to them really helps). Especially how she will need to be seated near the front of shows, or near speakers on rides with sound, ect. You may have to explain how she cannot use captioning devices yet as well, though at 5 they will hopefully understand this without your having to mention it. Also, if she uses ASL in addition to her aids there are other accomodations available too.

Jessika

I have IBS -D. When I went to WDW in August I did get a DAS pass. Of the 7 days that me and my family were there, we actually only used it on our last day there.

Kaitlin Gold

My daughter doesn’t do well with loud noises or darkness would this help us for her to still appreciate the experience.

Caytie

As a former Cast member (15 years ago) and current parent of 2 children under 5 (one little guy that has mosaic Down syndrome), I believe the DAS pass has changed for good reason. There are non fast pass rides that would be WONDERFUL to have available though!

Find good cast members to help you. If your family member is struggling in line and you don’t have a DAS pass, because you are honest and don’t really qualify. Ask for a magical moment on a ride or 2 that is really important to you. If you find a cast member with pixie dust, they will make it work.

My son completely qualifies, but won’t enjoy many rides and my dad, 68, is coming with us with 2 knee replacements, bad back, prostate issues, and a grouchy attitude. It would not be fair to use the DAS for my father when he can lean on wall, use the restroom before, and only has a few rides he’ll enjoy (he’s there for the food and watching my kids light up- he was at Disneyland on opening day). He gets it, but we asked 5 years ago on his favorite ride and they sent him through fast pass (they were all gone). Be friendly, not demanding, gracious, and cheerful and magic might happen for you.

I’ll let you know how my little family of 4 handles their first trip in November with the DAS.

Cheryl Jannette

We are going to WDW in November with my husband, 6 YO, and my retired parents. I think this is the last of this kind of trip my parents will every do. My mother has had 2 knee surgeries & her mobility is impacted if walking a great deal. She has received a letter from her doctor.

My question is, who can tell me with experience if they think Disney will accommodate her?

Taylor

They dont issue the DAC for issues walking/standing. They will just tell you to rent a wheelchair.

Lindsey Horton

Does anyone know if there is a place to store a cane while riding rollercoasters?

kim magee

Interesting, i have an 8 year old that we always struggled in lines so much when we went when our twins were 4 & 6, in Feb we found out one of them has Tourettes syndrome, ADHD, Anxiety, SPD, and i think we will also eventually be diagnosed with OCD and a comprehension disorder, and who knows if there is more, she functions normally but is on Catapres which helps, despite planning and being there at rope drop and carefully picking fastpasses we skipped alot of stuff because long waits are just too hard with her, being from Australia you really dont want to skip stuff, not sure if they would give her this Das, but i would find that so much easier with her, esp as she doesnt comprehend time and waiting periods either, she is a sweet kid,funny and crazy, but she can be so hard and will pull her muscles when she is stressed, but at least since Feb we understand our daughter.

kim magee

im also not sure i could stand and explain her without turning into a sobbing mess, its still very new for us 😀

Rey

My son also has Tourette syndrome, OCD, anxiety, ADHD. I’ve never been to Disneyworld but Disneyland is very accommodating with the DAC

Tammy Lanclos

I am an adult going to WDW in April 2016 with my family and grandchildren. I was wondering if I would have any problem with getting a DAS pass for myself. I have Chronic Bronchitis that never seems to go away for the past two years and daily using inhalers to breathe and sometimes I have a very hard time catching my breath also I have Scoliosis and standing for any long period of time puts my back and legs into fits. My diabetes keeps me so tired and week along with a bad liver and recently recovering from Colon Cancer. I know I will have to return to my room to rest quiet a bit but would I qualify for DAS ???

Amie

I have a child that has DS & Autism. She hates to be touched by strangers and to be measured all the time. I heard you can go to guest services and get your child measured there just once so you do not have to have them measured at each ride. Is this true?

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